Senior Systems Engineer and IT Solutions Specialist

Randall Upper

** ******* *****, **** ******, NY *4224

716-***-**** ************@****.***

PROFESSIONAL EXPERIENCE:

Self Employed (Buffalo, NY) - REMOTE/HYBRID/CONTRACT November 2021 – Present

Systems Engineer/ SmartSource Engineer

System Administration, Configuration, Engineering and Support for several small local businesses in the Buffalo area (Primarily with Matrix Communications and Prime Investments).

Manage, configure, monitor, and troubleshot network issues for internal/external site communications.

Systems engineer: Developed internal and customer technical solutions.

Responsible for ticket escalations for all products and services.

Provide technical support to various customers in Buffalo and surrounding areas, as well as supporting remote customers as needs arise.

Managing, Configurating, windows servers. Installing and configuring ILO/IDRAC Devices. Managing Mangesoft RMM software.

Installing and configuring SharePoint 2019.

National Air Cargo (Buffalo, NY) - REMOTE/HYBRID/CONTRACT December 2023 – Mar 2024

Microsoft Engineer/SharePoint Online Administrator/Contract

Administration, Configuration, Engineering and Support for SharePoint Online, MS O365, OneDrive, Teams environments.

Managed and supported company intranet sites.

Utilized ShareGate product for site creations and migrations.

Responsible for all IT ticket escalations.

Advance 2000 (MSP) (Buffalo, NY) - REMOTE/HYBRID/CONTRACT March 2023 – Jun 2023

System Administrator/Backup Engineer (VEEAM V12)

Administration, Configuration, Engineering and Support for MS O365, OneDrive, SharePoint, Teams environments.

Systems engineer: Developed internal and customer technical solutions.

Installation, configuration, and maintenance of Enterprise server hardware and peripherals.

Support security and investigate network issues in coordination with network and cyber teams.

Responsible for ticket escalations for all backup products and services-including support for VMware, MS M/O365, Teams, SharePoint, Exchange and Active Directory.

M&T Bank (Buffalo, NY) - REMOTE/HYBRID January 2015 – August 2021

Assistant SharePoint 2019, 2013 & SPO Administrator January 2020 – August 2021

Created architectural documentation, standards, and policies.

Administered, configured, tested, and supported SharePoint 2010, 2013, 2019 and SharePoint Online, as well as the underlying Windows Server operating systems (2003, 2012, 2016).

Installed and configured Central Administration, SQL and Application servers for SharePoint 2019 server farms for Cert, Dev, DR, and Production environments. This included provisioning 16 Windows 2016 servers, SQL access and the installation of the SharePoint 2019 Application with Wizard and via PowerShell scripts with limited to no assistance.

Member of multiple Microsoft O365, Teams, Messaging, and collaboration implementation teams.

Worked closely with Technology management, senior engineers, Cyber Security, Legal and support teams on a regular basis to implement and manage the configuration, design, development, and execution of technical solutions using Agile methodologies.

Responsible for ticket escalations for all products and services.

Senior Messaging and Collaboration Engineer March 2018 – January 2020

Worked closely with Proofpoint vendors and technicians to configure and implement their Endpoint Protection product. This project included migrating current and legacy mail to Proofpoint’s online solutions.

Worked closely with Technology management, senior engineers, Cybersecurity, legal and support teams on a regular basis to implement and manage the design, development, and execution of technical solutions that met or exceeded current and future needs of the organization.

Regularly and independently interacted with business partners of varying associate and management levels to ensure clarity of the problem/opportunity and elicit business requirements.

Coordinated vendor interactions and/or vendor resources as needed.

Mentored and coached less experienced engineers, technicians, and integrators.

Followed and promoted use of industry best practices, standards, and procedures.

Adhered to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identified risk-related issues needing escalation to management.

Responsible for ticket escalations for all products and services.

Senior Assistant IT Auditor June 2015 – March 2018

Prepared comprehensive work papers that adequately documented audit test work, including process documentation, control identification, assessment, and conclusion.

Drafted recommendations to communicate control weaknesses and testing exceptions.

Organized and completed work within established budget and timeframes.

First Niagara Bank/FIS Global (Buffalo, NY) – COMPANY SOLD – REMOTE

Senior Network Administrator/Senior Messaging Analyst August 2010 – March 2015

Migrated mail servers from an in-house Exchange 2007 environment (14000+ mailboxes) to Microsoft s Online/Cloud based Distributed Exchange 2010 high availability T3 Data centers.

Migrated 10 TB of archive data from an in-house Sherpa solution to Symantec's Online/Cloud based Archiving and eDiscovery.

Maintained Cisco IronPort M1050 and C801 devices.

Maintained Blackberry 5.0 services for 8000+ BlackBerry devices.

MS Exchange 2007/2010 Administrator: Maintained internal and hosted email systems for North America. Managing Collaboration efforts; archiving, eDiscovery, SPAM filtering, mail flow and security for over 14000 mailboxes.

Systems Engineer: Developed internal and customer technical solutions.

Responsible for ticket escalations for all products and services.

Synergy Global Solutions (Buffalo, NY) – COMPANY SOLD

Systems Engineer/Data Center Manager - REMOTE November 2008 – February 2010

Managed, configured, monitored, and troubleshot network issues for internal/external site communications using SolarWinds Orion.

Firewall Administrator: Managed SonicWall firewall for internal and external customers.

Antivirus Administrator: Configured and managed CA Etrust ITM corporate antivirus solutions.

Backup Administrator: Configured and maintained backups using CA Arcserve.

Data Center Manager: Managed day-to-day workload for two employees.

Configured, maintained and supported data center operations; including hardware, applications and connectivity for internal (40) and hosted servers (150).

Citrix Administrator: Managed 60 server Citrix farm and its published applications.

VMWARE ESX Administrator: Managed and supported two ESX 35i/EVA 3000 environments, as well as several MSA data clusters.

MS Exchange 2003/2007 Administrator: Configured and maintained internal and hosted email systems for North America. Managed mail flow, SPAM filtering and security for 2500 mailboxes.

MS SCCM 2007 Administrator: Installed and maintained two SCCM 2007 environments. Created reports, provided inventory information, and created and deployed software packages.

Systems engineer: Developed internal and customer technical solutions.

Responsible for ticket escalations for all products and services.

Osmose Holdings Incorporated (Buffalo, NY) – COMPANY SOLD – REMOTE

Network Administrator/Manager 1995-2000/2005 – 2008

Configured and managed and monitored network and internal/external site communications.

Active Directory Administrator: Responsible for site maintenance and security for North America.

Antivirus Administrator: Configured and managed Symantec and Checkpoint corporate antivirus solutions.

MS Exchange 2003/2007 Administrator: Maintained company email systems for North America. Managed mail flow, SPAM filtering (using Surf Control), pocket PC connections, Outlook support, and security (using Symantec Mail Security) for 1200 mailboxes. Researched and implemented the company Sherpa Archiving and eDiscovery solutions. Co-implemented and maintained an Exchange DR site using DoubleTake software replication. Project lead for Exchange 2007-2010 migration.

Manager for three employees. Accountable for day-to-day workload and yearly performance reviews.

MS SMS Administrator: Sole implementation and maintenance of the corporate MS SMS 2003 sites.

Web security Administrator: Controlled access to external websites using Surf Control. Provided daily access reporting.

Backup administration with CA Arcserve.

Server/Workstation Support: Set up, repaired and maintained Servers, Pc's, printers and handheld computers. Performed hardware and software training.

Supervisor for three helpdesk technicians.

Responsible for ticket escalations for all products and services.

EDS/ABN-AMRO (Atlanta/New York, NY) – REMOTE

Infrastructure Analyst/Manager/Senior Systems Administrator/Consultant 2000-2005

Manager: Managed three server technician’s day-to-day workload.

MS Exchange Administrator: Configured and maintained internal and hosted Microsoft Exchange Server 2003 systems for North America. Managed mail flow, SPAM filtering and security.

Senior technical resource for infrastructure systems; designed and implemented technical solutions.

Provided thought leadership in standards development and automation.

Installed and maintained 100mb TCP/IP network, including installation of cabling, print servers, hubs and switches.

Antivirus Administrator: Configured and managed Network Associates corporate antivirus solution.

Backup Administrator: Configured and maintained backups using CA Arcserve.

MS Exchange Administrator: Maintained company email systems for North America. Managed mail flow, SPAM filtering and security for 1500 mailboxes.

MS SMS Administrator: Sole implementation, configuration and maintenance of the Corporate MS SMS 2.0 sites and policies.

Windows AD Administrator: Managed international network systems at one of the world's largest manufacturers, designers, and distributors of agricultural equipment.

Implemented Heat and REM Vantiv helpdesk software.

Responsible for ticket escalations for all products and services.

US Army Military Intelligence (GA, SC, NC, VA, Saudi Arabia)

Computer Operator – Corporal – 5 Years - Security Clearance -Top Secret SCI/TK (expired)

EDUCATION:

Buffalo State

Maryland University

AWARDS/CERTIFICATIONS:

CISA Bronze Star

CISSP Good Conduct Medal

MCP+I National Defense Service Medal

MCSE Southwest Asia Service Medal

FAMILIARITY/PRFOCIENCY WITH THE FOLLOWING TECHNOLOGIES:

Aurea List Manager

Barracuda

BlackBerry Enterprise

CA Arcserve (12 Years)

CA CMS

CA Etrust

Citrix

ConnectWise/Automate

Cyber Arc

Dell Server Hardware / All

Doubletake

DUO

Entra

Flexera

ManageSoft

HP Server Hardware

HyperV

IBM Content Collector

IronPort

Jira

MS Antigen

MS DHCP

MS DNS

MS Exchange (All versions)

MS IIS

MS ISA

MS MDM

MS Office (All versions)

MS Office 365

MS PowerApps

MS PowerShell

MS Project

MS Server (all versions)

MS SharePoint (2010-2019, SPO)

MS SMS/SCCM

MS SQL (2008-2016)

MS Teams

MSA Server

Proofpoint Threat Protection

Rapid7

Secret Server

ServiceNow

ShareGate

Sherpa Software (Archiving and eDiscovery)

SolarWinds

SonicWall

Spotlight on Exchange

Surf Control

Symantec Cloud (eDiscovery and archiving)

Symantec Mail Security

Symantec SEC

TeamMate

Veeam 11/12

Veritas

VIVA

VMWare

Walters Kluwer

Websense

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