Virtual Assistant with 10 Years in Customer Service

English

Tagalog

I am a highly motivated person with 9* years of experience in BPO

industry. I have a proven track record of successfully managing the Dialer to make sure hours and sales target are met on a monthly basis C O N T A C T A B O U T M E

R E F E R E N C E S

E X P E R I E N C E

E D U C A T I O N

S K I L L S

L A N G U A G E

SYKES ASIA INC.

ICT

PICK DAILY PICKS, GOODCUP

AND BLACKDOTTED

Design, build and oversee campaigns while applying strategies based on directives received from the clients.

Execute and monitor predictive dialer system

Responsible for making proactive sales calls to potential customers. Close deals and make sure to hit personal and team target sales Organize workflow and ensure that the staff understand their duties or delegated task

DIALER ANALYST

OUTBOUND CALLER

COFFEE SHOP MANAGER/BARISTA

+965-********

Rafael Silbido

Phone:

GOODCUP SUPERVISOR

+965-********

goodcup.kw

Mohammad Al Khaelan

Phone:

Email :

GOODCUP OWNER

919-***-****

***********@*****.***

Meriwether drive Durham NC 27704

Bachelor of Computer Science

Associate Computer programming

TECHNOLOGICAL INSTITUTE

OF THE PHILIPPINES

ASIAN COLLEGE OF SCIENCE

AND TECHNOLOGY

2021-2022

1999-2001

Microsoft office

Sales (Outbound calling)

Customer service (Inbound

calling)

Coffee latte art

Calibrating coffee machines

CALL CENTER AGENT/

COFFEE SHOP MANAGER/

BARISTA

PINEDA

TITO

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