Salesforce Developer with 5+ Years of Experience

Praveen Nallam

Charlotte, NC

+1-980-***-**** *******.*********@*****.*** https://www.linkedin.com/in/venkata-praveen-n-88a689133/ PROFESSIONAL SUMMARY

Salesforce Developer with around 5+ years of experience in designing and deploying scalable solutions using Apex, Lightning Web Components, and Flows. Demonstrated proficiency in integrating Salesforce with external systems via REST/SOAP APIs and optimizing enterprise processes with Sales and Service Cloud. Experience in agile environments and CI/CD deployments using Copado and Git. Proven track record in automating workflows, enhancing platform security, and delivering effective technical solutions. TECHNICAL SKILLS

• Salesforce Platform: Sales Cloud, Service Cloud, Lightning Experience, Salesforce Experience Cloud, Salesforce Mobile, AppEx- change, Lightning App Builder, Process Builder, Schema Builder, Change Data Capture, Object Manager

• Development: Apex Classes, Triggers, LWC, Visualforce Pages, SOQL, SOSL, Test Classes (90%+), Batch Apex, Future Methods, Queueable Apex

• Administration: Flows, Workflow Rules, Approval Processes, Reports, Dashboards, Page Layouts, Record Types, Validation Rules, Profiles, Roles, Permission Sets, Delegated Admin, Custom Metadata/Settings, Email Templates, Custom Permissions, Login Flows, Field-Level Security

• Data Management: Data Loader, Import Wizard, Workbench, Duplicate Rules, Field Mappings, Mass Updates

• Integrations: REST/SOAP APIs, Named Credentials, OAuth 2.0, External Services, Platform Events, Connected Apps, Postman

• Release & DevOps: Copado, Git, Jenkins, Change Sets, Sandbox Management, Deployment Lifecycle, Change Management Process, CI/CD, Pre-/Post-Deployment Steps, Rollback Strategies, Agile methodologies

• Other Tools: VS Code, Jira, Confluence, Microsoft Excel, Slack, SharePoint, Google Workspace, Jenkins

• Languages: Java, JavaScript, HTML, CSS, Python, C#

• Certifications: Salesforce Certifications

• Professional Skills: Technical Skills, Analytical Skills PROFESSIONAL EXPERIENCE

Community Dreams Foundation Sep 2025 - Present

Salesforce Developer Sebring, Florida, USA

Architected and customized Salesforce solutions by designing custom objects, fields, Flows, validation rules, and Lightning pages to streamline business processes and improve data accuracy.

• Developed scalable Apex code, triggers, and Lightning Web Components (LWC) to implement complex business logic, optimize performance, and enhance user experience across Sales and Service Cloud.

• Led Salesforce integrations with ERP, finance, and third-party applications using REST/SOAP APIs, Named Credentials, and middle- ware; ensured secure, reliable, and real-time data synchronization.

• Directed data migration and governance efforts, leveraging Data Loader and ETL tools to manage large data volumes, maintain integrity, and establish ongoing data quality standards.

• Provided technical leadership and mentorship, overseeing unit testing, deployment strategy (CI/CD), and troubleshooting while collaborating with cross-functional stakeholders to deliver enterprise-scale solutions. Campbellsville University Apr 2024 - May 2025

Salesforce Developer & Administrator (Academic Project) Louisville, Kentucky, USA Implemented internal university processes using Salesforce NPSP Cloud, aligning platform capabilities with user requirements to enhance operational efficiency

• Customized Lightning Web Components (LWC) for the Admissions and Advancement Consoles to improve user engagement and streamline operations, demonstrating scalable solution design.

• Implemented Flows for automating tasks such as scholarship eligibility checks, event registrations, and student progress tracking, minimizing manual workload and improving operational efficiency.

• Configured Reports and Dashboards for department heads and executive leadership to monitor application trends, fundraising progress, and retention KPIs, ensuring data integrity and clarity.

• Developed and maintained Apex Classes and Triggers to support university-specific logic like tuition discounting and alumni segmen- tation, applying sound judgment on trade-offs within platform governor limits.

• Administered core Salesforce components, including Profiles, Permission Sets, Custom Objects, Validation Rules, and Record Types for distinct student programs and donor tiers, supporting robust security best practices. Cognizant (Programmer Analyst) Feb 2022 - Jul 2023 Salesforce Developer & Administrator Chennai, India Built and enhanced Visualforce pages, Apex classes, and Lightning Web Components (LWC) to streamline complex business workflows in a dynamic Salesforce environment.

• Developed Apex triggers, batch classes, schedulable jobs, and helper classes for automation and data cleanup while adhering to Salesforce governor limits.

• Integrated Salesforce with ERP systems using RESTful services and Named Credentials with OAuth 2.0, ensuring seamless data exchange with external systems.

• Automated lead routing, field updates, and approval processes using Flows and declarative tools, collaborating with stakeholders to optimize operational efficiency.

• Created test classes with mock data, achieving 90%+ coverage across all modules, ensuring robust system reliability and supporting CI/CD practices.

• Managed deployments using Copado, Git, and Jenkins in multi-sandbox environments, aligning with agile methodologies and release automation frameworks.

• Defined and enforced sharing rules, OWD, roles, profiles, and permission sets to meet compliance and maintain system security.

• Built analytics dashboards and custom reports used by sales teams and leadership, integrating key performance metrics with minimal downtime.

• Handled user provisioning, access control, and sandbox refreshes for global teams, strengthening the platform's security posture.

• Provided daily support resolving ticket escalations and data issues, contributing to a 70% drop in repetitive incidents.

• Coordinated UAT, release testing, and training sessions across business units, which improved collaboration among cross-functional teams and streamlined the change management process. Tata Consultancy Services (Systems Engineer) Nov 2018 - Feb 2022 Salesforce Developer & Administrator Chennai, India Developed Lightning Web Components (LWC) and Aura Components to support real-time case handling, ensuring scalable and user-friendly interfaces.

• Created Apex triggers and controllers for case creation, escalation, and internal routing, integrating Salesforce with external systems via REST and SOAP APIs.

• Integrated external systems using REST and SOAP APIs with Named Credentials and custom authentication flows, enhancing CRM extensions and risk management capabilities.

• Built and customized objects, fields, record types, and Lightning record pages, actively participating in the data model design and implementation.

• Configured Case Assignment Rules, Auto-response Rules, and Milestones in Service Cloud, enhancing lead management and campaign tracking processes.

• Wrote batch Apex to perform nightly data updates and bulk processing of legacy records, ensuring data integrity and efficient migration.

• Delivered over 90% code coverage through structured, reusable test classes, supporting robust CI/CD practices and release cycle management.

• Provided end-user support, including access control, login issue resolution, record visibility error fixes, and profile adjustments, collaborating closely with Salesforce Admins on platform security.

• Conducted mass data updates, deduplication, and record cleanup using Data Loader and Workbench, streamlining operations through predictive workflows.

• Participated in agile sprints, release validation, and production deployment planning, ensuring continuous improvement and alignment with business needs.

• Earned recognition in an internal hackathon for developing a customer-facing portal using Salesforce and NextJS, demonstrating technical leadership and innovation.

EDUCATION

Campbellsville University (USA) Aug 2023 - May 2025 Master's, Computer Science

CERTIFICATION

• Salesforce certified platform developer 1

• Microsoft Azure fundamentals - AZ-900

• Salesforce double star ranger - Trailhead

LANGUAGES

• English (Advanced)

AWARDS

• Best Team Award:Cognizant (Bayer CropScience project)

• 1st Place - Internal Hackathon:Staples Inc

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