Putho and Go developer

SHARAN VARMA

Software Engineer Backend

920-***-**** ************@*****.*** https://www.linkedin.com/in/85a499189 Bangalore, Karnataka, India EXPERIENCE

Software Engineer Lead

Skit

**/**** - **/**** Bangalore, India

AI Native Collections

Lead a team of five engineers to fast-track the development of several features required for both U.S. and Indian clients. Bringing in potential $1,000 ARR and 200,000 ARR.

Analyzed system performance metrics, identifying areas for improvement and implementing enhancements that elevated application uptime.

Implemented database-level encryption for PII data using SQL triggers and extensions.

Solved an API rate-limiting problem by caching responses and identifying the causes of retries to bring down requests sent by 40%. Conducted code reviews and quality assurance testing, ensuring adherence to best practices and reducing bug rates significantly. Software Engineer

Skit

08/2021 - 11/2024 Bangalore, India

Building and Supporting High-Performance Voicebots Developed a system to identify client API integration issues resulting in revenue impact, quantified sample metrics for the same, and saved 2 hours per engineer in debugging such incidents. Delivered 63 API integrations to internal systems for client interfacing rapidly, with minor issues and bugs, to bring in INR 3 crore ARR.

Debugged incidents across the entire tech stack—from telephony and core services to API integrations—to minimize revenue impact and ensure seamless voicebot functionality.

Created and maintained bot flows across clients, which control bot behavior.

Helped integrate a telephony vendor in U.S. demographics for U.S. clients to support $103K ARR by writing telephony-specific code in Go and writing API integrations in Django.

Worked with Python, Go, and Django. Shipped highly tested code with zero bugs in a fast-paced environment.

Built an automated voicebot testing framework leveraging OpenAI’s ChatGPT, accelerating test cycles from 7 days to 2 days. Cloud Support Associate

Amazon Web Services

05/2020 - 05/2021 Bangalore, India

Cloud Services

Developed a tool to assist engineers in helping clients and customers save costs on Elastic Block Storage (EBS) by up to 30%. Handled customer-reported issues across core AWS services (EC2, Lightsail, ElastiCache, EBS) and delivered expert support for Linux and OS-level troubleshooting.

Developed and maintained technical documentation for cloud support processes, ensuring knowledge transfer and streamlined onboarding for new team members.

Assisted customers with cloud architecture best practices, resulting in optimized resource utilization and cost savings for clients. SUMMARY

I am an experienced software developer skilled

in programming languages, software design,

problem solving and debugging. Strong focus

on team collaboration and achieving results.

Reliable, adaptable, and solution-focused.

KEY ACHIEVEMENTS

API Alerting

Alerting Service reduced debugging time per

engineer by 2 hours per day

Fast Paced Delivery

60-70 API Integrations delivered in a fast paced

high pressure environment

EBS Optimizer

Developed Utility to inform customers of

unused storage volumes on AWS incurring cost

SKILLS

Python, Go, Django, Redis, Celery,

Grafana, Loki, Linux, Debugging, Problem

Solving, System Design, Docker,

Kubernetes, PostgreSQL, CI/CD, Git, AWS,

ChatGPT, Prompt Engineering

EDUCATION

Bachelor of Technology

Dayananda Sagar University

08/2016 - 05/2020

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