Data Analysis + Report Writing

Jem Cooke

Oakdale, MN 651-***-**** ******.*.*****@*****.***

Education

University of Minnesota Twin Cities, College of Liberal Arts Minneapolis, MN Bachelor of Arts, English Literature

Minor(s): Creative Writing, Communication Studies

Certificate: Editing & Publishing

Projects

Map of Frequented Arts and Culture Spots in Saint Paul, MN

● Created a map of an urban location in order to plot the coordinates of frequented arts and culture locations in Saint Paul, MN.

● Extracted and cleaned large datasets for map functionality, leading to usable data for the project.

● Utilized the ggplot and map functions in R, formatting a workable map for the general public’s interest. Data Visualization - Ratings for Entertainment

● Developed and cleaned a dataset of TV ratings from a popular science fiction television show to aid in the network’s analytics.

● Created a model, using data mining and statistical techniques, to discover the insights on the reception of the show in order to have insights on the preference of the audience.

● Conducted report writing and data analysis for presentation to introduce potential stakeholders to the intellectual property and company.

Experience

Customer Service Associate, Walgreens February 2025 — Present

● Communicates with the pharmacy team about the needs of 5 customers to best pair lifestyle changes with medical intervention.

● Informs 6 customers about the allowances on their health insurance cards on top of the eligibility of products their insurance will cover, demonstrating knowledge and understanding of payment methods.

● Performs office work at an efficient and productive pace, handling interruptions appropriately to maintain operation’s effectiveness in meeting the customer’s needs.

Circulations Associate, Washington County Library December 2023 — January 2025

● Coordinated tasks with the library team to foster a positive environment for the customers, escalating questions to the experienced personnel.

● Exhibited exceptional customer service in assisting customers in locating the specified items they requested, facilitating their experience at the library for in-person community programming.

● Committed to inventory management for 5 collections, performing data entry duties in order to keep up-to-date information of materials.

Publishing Assistant (Office Support), Various Publishing Presses June 2021 — August 2023

● Documented weekly company meetings, team briefings, and relevant functions, compiling insights that contributed to the development of a strong company culture and increased employee engagement by 20%.

● Demonstrated strong problem solving and time management skills in overseeing editorial timelines, clearly communicating task requirements, guaranteeing multiple projects stay on track and meet established deadlines in a fast-paced environment.

● Communicated copy edits, research, revisions, and supervision of progression of 5 articles with the Managing Editor to maintain the magazine’s high quality.

● Maintained consistent communication with the editorial team to ensure alignment with the company's brand voice, resulting in increased engagement and positive feedback from readers.

● Utilized Microsoft Office applications (e.g., Excel, Word, Outlook) to create content and coordinate the operations of the publication.

Customer Service Representative, Lowe’s September 2020 — May 2021

● Bolstered the sales team in acquiring new clients by providing product and service recommendations, resulting in a 10% increase in new client acquisitions.

● Reviewed and evaluated early ship schedule requests for customers and/or accounts with a success rate of 95%.

● Collaborated effectively with Data Management, Logistics, and Customer Service teams to handle process exceptions, resulting in a 20% improvement in cost-efficient methods and 15% increase in sales maximization.

● Created and issued invoices for products or services, rendered, guaranteeing all necessary details such as item descriptions, quantities, prices, and terms of payment are included.

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