Salesforce Developer with 4+ Years Experience

Deeksha K

+1-940-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Salesforce-Certified Developer with over 4+ years of experience delivering scalable and secure CRM solutions across diverse industries including healthcare, finance, and technology. Proficient in Apex, Lightning Web Components

(LWC), Flows, SOQL, and Salesforce platform customization, with hands-on experience in both declarative and programmatic development. Skilled in building automation, third-party integrations using REST APIs, and optimizing business workflows aligned with compliance and security standards. Experienced in Agile/Scrum environments, DevOps deployments using Copado and Git, and collaborating cross-functionally to deliver high-performance, user- focused Salesforce solutions.

PROFESSIONAL EXPERIENCE

AMN Healthcare, USA

Salesforce Developer

Oct 2024 – Current

Role Overview : Delivered HIPAA-compliant Salesforce Health Cloud solutions focused on chronic care coordination, credentialing workflows, and real-time EHR integration for a national healthcare staffing provider. Key Responsibilities:

Engineered Apex classes, triggers, and Lightning Web Components (LWC) to streamline clinical staffing and credentialing workflows.

Automated onboarding and credential compliance processes using record-triggered Flows, reducing manual effort by 35%.

Integrated Salesforce with external healthcare systems (Cerner, Symplr) using REST APIs and MuleSoft, enabling real-time EHR synchronization.

Developed custom dashboards and multi-layered reports to improve visibility into fill rates, assignment tracking, and placement efficiency.

Led CI/CD deployments using Copado, managed version control through Git, and facilitated sandbox migrations with Change Sets.

Built and customized Care Plans, Care Teams, and Assessments in Salesforce Health Cloud to support chronic condition management workflows.

Integrated real-time EHR data (e.g., vitals, medications) using MuleSoft and FHIR APIs, enabling a unified Health Timeline for patient profiles.

Automated appointment reminders and care gap alerts through record-triggered Flows and scheduled Apex jobs.

Partnered with compliance teams to translate federal healthcare regulations into secure and scalable Salesforce solutions.

TRIUMPH FINANCIAL,USA

Salesforce Developer

Nov 2023 – Sep 2024

Role Overview : Built secure Salesforce applications supporting loan origination, CPQ configuration, and claims handling, tailored to financial compliance workflows including KYC/AML. Key Responsibilities :

Developed Apex triggers, batch jobs, and LWCs to automate loan origination, underwriting, and risk assessment workflows.

Implemented record-triggered flows and KYC/AML validation rules, reducing manual compliance errors by 30%.

Integrated Salesforce with banking platforms and third-party credit agencies via REST APIs for real-time financial data synchronization.

Configured Salesforce CPQ objects including product bundles, price rules, discount schedules, and quote templates to streamline complex deal approvals.

Assisted in implementing CPQ quoting flows to support multi-tiered pricing for B2B loan products.

Developed a custom claim assignment tool using LWC and Apex, featuring a searchable, paginated datatable with multi-row selection.

Enabled bulk reassignment and data export functionality (Excel/CSV) with performance optimization via lazy loading and batch Apex.

Applied permission sets to restrict access to supervisors, ensuring secure handling of sensitive claim data.

Collaborated with cross-functional Agile teams in sprint ceremonies, backlog grooming, and UAT to ensure release quality and timeline adherence.

WILCO SOURCE(A CITIUS TECH COMPANY),INDIA

Salesforce Administrator/Developer

Feb 2021 – July 2023

Role Overview : Supported full-cycle Salesforce implementations across healthcare and tech sectors, providing configuration, development, and deployment support for scalable, client-specific CRM solutions.Key Responsibilities:

Configured user access controls (roles, profiles, permission sets, OWDs, queues) for organizations with over 1,000 users.

Created and managed 20+ custom objects, 100+ fields, and 15+ record types aligned with client-specific processes and reporting needs.

Developed Apex triggers and classes to support lead management, SLA enforcement, and automated case escalation.

Built and deployed 12+ Lightning Web Components (LWC), reducing average case handling time by 25%.

Automated key workflows using Flows, Process Builder, and approval processes, achieving a 40% reduction in process turnaround time.

Migrated 250,000+ records using Data Loader and Workbench with 99.9% post-validation accuracy.

Delivered 100+ reports and 30+ dashboards to provide real-time visibility across multiple client orgs.

Led 15+ deployments using Change Sets and ANT; participated actively in Agile ceremonies to ensure on- time delivery.

TECHNICAL SKILLS

Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, Financial Services Cloud, Field Service Lightning

Development & Automation: Apex (Triggers, Batch, Schedulable, Classes), Lightning Web Components (LWC), Aura, Flows, Process Builder, Validation Rules, Approval Processes, Visualforce Data & Integrations: SOQL, SOSL, REST/SOAP APIs, MuleSoft, Salesforce Connect, Platform Events, External Services, Postman, Hyland OnBase, Slack Integrations

CPQ & Revenue Tools: Salesforce CPQ (Product Rules, Price Books, Quote Templates), Revenue Cloud DevOps Tools: Copado, GitHub, Bitbucket, Jenkins, VS Code, Salesforce CLI, Change Sets, SFDX, ANT Migration Tool, SourceTree

Analytics: Reports & Dashboards, Einstein Analytics, Tableau CRM, Power BI Security & Governance: Profiles, Permission Sets, Roles, Sharing Rules, Field-Level Security, Login IP Ranges, Session Settings, Shield, Audit Trail, Territory Management CRM & Domain Knowledge: HIPAA-compliant workflows, Claims Management, EHR Integration, KYC/AML Compliance, Community Portals, Quote-to-Cash Processes Methodologies: Agile, Scrum, Sprint Planning, Jira, Confluence, UAT, Release Management CERTIFICATIONS

Salesforce Certified Administrator

Salesforce Certified Platform Developer I

Salesforce Certified AI Associate

EDUCATION

University of North Texas, Denton, TX Aug 2023 – May 2025 Master of Science in Computer Science GPA: 3.72/4.0

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