Forwarding Operations & Customer Service Leader

Reggie L. Sims

**** ***** ***, ***. * · Memphis, TN 38118

662-***-**** · [Add Email]

Professional Summary

Dynamic and customer-oriented professional with 15+ years of customer service, leadership, and team management experience across retail, food service, and hospitality. Skilled at building rapport with diverse clientele, handling high-volume environments, and maintaining excellent service standards. Experienced in supervising staff, managing shifts, and ensuring smooth day-to-day operations. Seeking a Bartender / Hospitality position to apply strong interpersonal skills and fast-paced service expertise.

Core Competencies

• Bartending & Beverage Service (trainable)

• Customer Service & Client Relations

• Cash Handling & Point of Sale Systems

• Shift Leadership & Scheduling

• High-Volume Food Service

• Conflict Resolution & Teamwork

Relevant Experience

Little Caesars Pizza – Memphis, TN

Assistant Manager / Shift Leader 1998 – 2000

• Opened and closed store, managed team shifts, and supervised employees in fast-paced food service.

• Handled cash deposits, daily bookkeeping, and inventory restocking.

• Trained and motivated staff to provide excellent customer service.

Eckerd’s Drug Store – Alpharetta, GA

Customer Service Assistant / Assistant Manager Trainee 1997 – 1998

• Assisted customers, maintained product displays, and supported store management.

• Provided solutions to customer concerns, ensuring a positive shopping experience.

• Helped with district-level transitions for multiple store locations.

Econo Paint & Body – Memphis, TN

Auto Body Technician / Paint Prepper 1999 – 2001

• Delivered quality service through attention to detail and customer satisfaction.

• Maintained professionalism in customer interactions to ensure return business.

Education

Earle C. Clements Job Corps Center – Morganfield, KY

Retail Sales / General Management · GED (1996 – 1997)

Hamilton High School – Memphis, TN

Studies: Typing & Cabinet Making (1993 – 1996)

References

Available upon request.

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