Customer Support Assistant Candidate with Diverse Experience

JAMES F. POWELL, II

*** *. ********** **.

Eden, NC 27288

Home 336-***-****

Cell 336-***-****

OBJECTIVE: To apply the knowledge and skills acquired in educational achievement and previous employment for a full-time position.

EDUCATION:

Oct 2011 Grand Canyon University

Current Tempe, AZ 85061

B.A. in Education/Mathematics in progress

Sept 2008 Greensboro College

Apr 2009 Greensboro, NC 27401

Non-degree seeking course work.

Jan. 1995- University of North Carolina at Greensboro

Feb 1995 Greensboro, NC 27412

Non-degree seeking coursework

Sep. 1992- Elon College, Elon, NC 27244

May 1994 & Major in accounting with additional study in computer information

Jul. 1984- systems and mathematics.

Dec. 1987

Sep. 1989- Alamance Community College, Haw River, NC 27254

May 1992 A.A.S. in Accounting

Sep. 1978- New River Community College, Dublin Va

May 1980 Certificate in Computer Operations

May 1979 Christiansburg High School, Christiansburg, VA 24073

High School Diploma

SKILLS:

Proficient in office machine operations and procedures.

High Proficiency in Microsoft Office applications (Word, Axcess, Excel, PowerPoint through various versions (97, XP, 2003-07, 2010, 365)

Proficient in word processing software utilization (WordStar, Desk Mate Word Processing, Word for Windows, WordPerfect).

High Proficiency in Accounting/Spreadsheet utilization

(Lotus 1-2-3, Peachtree Complete, PFS Professional Plan, Quattro Pro).

Skilled in O.S. Software (Windows 98/ 98SE, ME, 2000, XP Home/Pro,

Vista, Windows 7 Home/Pro, Windows 10 Home/Pro)

EXPERIENCE:

Feb 2021- Independent Contractor, DoorDash, Inc.

Current Duties: Responsible for delivery of customer orders through a third-party routing application in a timely manner; verification of correct items within each individual order to the best extent available as well as sundry items per each order; verification of legal-age reception of alcoholic beverages on an as-needed basis; communication with other members of the Door Dash community and support personnel as required.

Oct 2021- Service Ambassador, AMA Consulting Group, LLC, Lake Mary, FL 32795

Dec 2021 Duties: Responsible for timely and accurate responses to questions posed by applicants with the New Jersey Department of Community Affairs Covid-19 Emergency Rental Assistance Program in a remote (work-at-home) environment while at the same time providing timely and accurate information to a variety of support personnel and administrators.

Aug 2020- Line Worker, Axcess Staffing, Ridgeway, VA

Jun 2021 DUTIES: Responsible for assembly of various pre-cut merchandising displays for Westrock Merchandising Displays, Inc. in a line assembly production environment to include visual inspection of materials throughout the assembly/production process.

July 2019- Assistant PC Technician, Goodwill Industries of Central North Carolina,

Mar 2020 Greensboro, NC

DUTIES: Responsible for the inspection and evaluation for both desktop and laptop computers donated to Goodwill for re-purposing as either e-salvage or refurbishing and upgrading for resale in the various retail stores within the GICNC domain. E-salvage computer systems would have their respective memory and storage options removed to protect prior owner confidential information. Refurbished computers would be upgraded to predetermined tiers and installed an operating system (Windows 10 Professional 64-bit) along with various ancillary programs for resale.

Mar 2019- Line Worker, Axcess Staffing, Ridgeway, VA

July 2019 DUTIES: Responsible for assembly of various pre-cut merchandising displays for Westrock Merchandising Displays, Inc. in a line assembly production environment to include visual inspection of materials throughout the assembly/production process.

Sept 2018- General help, Adecco Staffing, Collinsville, VA

Mar 2019 DUTIES: Responsible for the inspection and repackaging of various dry goods for storage and re-distribution through the Cost Plus/World Market retail stores. Also responsible for the status and distribution of the various packaging supplies to co-workers in co-ordination with the mid-level management team while assisting on the determination of order amounts of the aforementioned supplies.

References provided upon request

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