Operations Leadership - Process Improvement Specialist
Resume:
New Delhi, India ******
*****************@*****.**
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PROFESSIONAL
SUMMARY
Operations Lead at Concentrix
Daksh Pvt Ltd with expertise in
process improvement and
operational efficiency. Proven track
record in strategic planning and
conflict resolution, resulting in
enhanced team performance and
collaboration across departments.
Achievements include significant
performance enhancements and a
cohesive work environment.
SKILLS
Process improvement and
operational strategy
•
• Resource allocation
Customer relationship
management
•
• Strategic planning
• Effective communication
Performance monitoring and
workflow coordination
•
Leadership development and
policy enforcement
•
Hardyal Meena
EXPERIENCE
August 2015 - Current
Operations Lead Concentrix Daksh Pvt Ltd Gurgaon, India Supervised daily operations to ensure compliance with company policies.
•
Implemented process improvements that increased operational efficiency and streamlined workflows.
•
Resolved employee issues and facilitated effective team conflict resolution.
•
Monitored performance metrics to identify opportunities for operational enhancement.
•
Coordinated inter-departmental collaboration to foster seamless workflow across teams.
•
Trained and mentored new staff on operational procedures and best practices.
•
Led daily operations, enhancing workflow efficiency and team collaboration.
•
EDUCATION
May 2022
Post Graduate Diploma Computer Science - Computer Applications Development
Suresh Ghyan Vihar University, Jaipur, Rajasthan
December 2012
Bachelor of Arts Education
Delhi University, New Delhi
March 2007
Senior Secondary School
Mata Kasturi Devi Public School, New Delhi
March 2005
High Secondary School
Kendriya Vidhyalaya Jharoda Kalan, New Delhi
LANGUAGES
Hindi: First Language
English: B2
Upper Intermediate (B2)
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