Operations & Admin Professional in CSR and EA

OKUSANYA TEMITOPE RUTH

Location: Ketu, Lagos State

Mobile: 081********

Email: *****************@*****.***

CAREER OBJECTIVE

A seasoned professional with extensive experience in Customer Service, Executive Assistant, Administration, and Human Resources. Proven expertise in managing corporate events, handling client requests, digital services, corporate communications, and project management.

WORK EXPERIENCE

MITOSATH

Role: HR/Admin

Duration: 2024 – Till date

Administrative Duties:

• Manage daily office operations and ensure smooth functioning of administrative activities.

• Handle correspondence, emails, and phone calls promptly and professionally. Organize and maintain physical and electronic files. Flight Booking and Travel Request Management:

• Coordinate and book flights, accommodations, and transportation for staff members.

• Process travel requests and ensure compliance with company travel policies.

• Prepare travel itineraries and provide necessary travel information to employees. Handle travel-related issues and provide support during travel disruptions. Staff Go-To Person:

• Serve as the primary point of contact for staff inquiries and concerns.

• Assist employees with administrative requests and provide necessary information.

• Facilitate communication between staff and management. Coordinate staff meetings, training sessions, and events.

Basic HR Duties:

• Assist with onboarding new employees, including preparing onboarding materials and conducting orientation sessions.

• Maintain employee records and update HR databases. Assist in the recruitment process by scheduling interviews and coordinating with candidates.

Support the HR team with various administrative tasks and projects. Fastestcakes Ltd

Role: Customer Service/Finance/Procurement Officer Duration: 2022 - 2024

• Managed client requests, providing excellent service and product guidance.

• Developed strong customer relationships, demonstrating product value.

• Oversaw weekly procurement and ensured consistent stock availability.

• Supervised 12 company drivers for fuel management.

• Coordinated with logistics across seven centers to fulfill item requirements. TIA Technologies Ltd

Role: Customer Service Executive

Duration: 2021

• Managed client requests and offered tailored product solutions.

• Developed customer relationships and managed a six-state project, providing progress updates.

ULESSON

Role: Telesales Executive

Duration: 2020

Led the first webinar training, mapping market strategies for customer acquisition. Delivered branded customer service, improving client retention. StarTimes

Role: Customer Success Manager Duration:

2018 - 2019

Established customer loyalty through branded service delivery. Implemented strategies for customer acquisition and retention. Goxia Design and Engineering Ltd

Role: Executive Assistant to the CEO / Administrative Officer Duration: 2017 - 2018

Managed executive schedules and facilitated internal communications. Coordinated administrative duties and maintained client relations. Zenith Bank PLC

Role: Retail Banking Officer / Customer Service

Duration: 2015 - 2017

Managed cash and cheque transactions, resolved complaints, and handled tax-related transactions.

Involved in carrying out BVN registration projects. Lonadek Nigeria Limited

Role: Customer Service Manager / Admin Assistant

Duration: 2013 - 2014

• Ensured client satisfaction, updated staff attendance logs, and managed recruitment processes.

Countrywide Paymasters Limited

Role: Operations Assistant

Duration: 2005 - 2006

• Assisted with customer service operations and managed timely financial transactions. EDUCATION

• Certificate in Virtual Assistance – ALX Africa (2025)

• Certificate in GHSE – Nigerian Institute of Safety Professionals (2013)

• B.Sc. in Chemical and Polymer Engineering – Lagos State University (2005-2011)

• Certificate in Desktop Publishing – IMS Computer Training School (2004-2005) Senior School Certificate Examination – Lagos State Model College, Badore (1998- 2004)

ADDITIONAL SKILLS

• Proficient in AVEVA PDMS (Plant and Schematics)

• Excellent communication, planning, and multitasking abilities

• Adaptable, diligent, problem-solver, and team-oriented

• Strong organizational and project management skills. I.T PROFICIENCY

• Microsoft Office Suite

• Internet browsing

• Social Media

• Blogging (WordPress)

• Google Workspace

• Canva, ChatGPT, and Trello

LEADERSHIP & AFFILIATIONS

• Federal Road Safety Corps (FRSC) Club, Binji Chapter, Sokoto – Bursar

• Society for Petroleum Engineers (SPE) – Member

Nigerian Society of Chemical Engineers (NSChE), LASU Chapter – Protocol Officer Engineering Student Society, LASU (ESSLASU) – Welfare Director Personal Details

• Sex: Female

• Date of Birth: 8th September

• Nationality: Nigerian

• Hobbies: Reading, Solving puzzles, Singing

• Languages: English and Yoruba

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