Multifaceted Customer Service & Operations Professional
Resume:
West Valley City, Utah **120
********@*****.***
RUBEN BUCIO
OBJECTIVE My goal is to secure a career position in customer service or any position where I can use my experience and acquired skills, while continuing to learn and grow.
SKILLS & ABILITIES Supervisory/Leadership Shipping/Receiving Problem Solving Massage Therapist certified Inventory skills Laser printer skills Microsoft certified Computer skills Math skills
EXPERIENCE LIBRARIAN
SALT LAKE COMMUNITY COLLEGE LIBRARY, SALT LAKE CITY, UTAH 10-1995 to 07-1996
Customer service representative, shelving and organize library books, solving problems with clients and internal customers, making surveys, helping customers with computer systems, receiving and shipping books to different locations.
PRODUCTION MANAGER – ACCESS PRINTER PRODUCTS, SALT LAKE CITY, UTAH 08/1996 to 07/1998
Fixing and refilling laser printer cartridges, problem solving and team motivation, accountable for the quantity and quality of the team’s production, customer service representative, helping internal customers with computer issues.
TEAM SUPERVISOR AND CUSTOMER SERVICE REPRESENTATIVE DISCOVER CARD, WEST VALLEY CITY, UTAH
04/1998 to 08/2002
Answering calls in English and Spanish for the company, creating timesheets for the team, inventory and training for the team, customer service and supervisor calls, certification of employees, helping manager when in vacation, improving and training team for the call center, helping develop a new manual for better customer service for the Spanish team. WAREHOUSE WORKER – ONSITE COMPANY, SALT LAKE CITY, UTAH 10/2002 to 01/2003
Order filling, inventory, parts identification, customer service, shipping and receiving, forklift operation and maintenance.
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ONSITE SUPERVISOR AND REFEREE FOR VOLLEYBAL, SOCCER GAMES. SALT LAKE PARK AND RECREATIONS, SALT LAKE CITY, UTAH 04/2001 to 12/2003
Preparing gym and equipment for games, substituting at the last minute for officials in games, paying officials, rule and motivated teams to follow standards, official for youth soccer games, bus supervisor for snowboard youth team, score keeper for basketball games
SENIOR ACCOUNT REPRESENTATIVE
ACS BUSINESS PROCESS SOLUTIONS INC.
05/2003 to 07/2004
Customer service representative, answering and solving problems to customers, helping customers to created their website and creating business to the company by promoting advertising and logistics. UNIT WORKER LABORER
CENTRAL UTAH CORRECTIONAL FACILITY
GUNNISON, UTAH
07/2004 to 07/2015
Helping and maintain appointment between staff and workers, facilitating appointments and payroll for employees. Solving issues and helping other to do their job, training and giving feedback to workers. Make sure the job is done in the section.
DISPATCHER (CUSTOMER SERVICE)
US EXPRESS LLC
BOUNTIFUL, UTAH
07/2015-PRESENT
Customer service answering the phone and helping customers and checking in deliveries and drivers to make sure the paperwork is in order. Solving issues with customers about deliveries and pick ups on time. Make sure the deliveries are done in a timely manner and give feedback to drivers in case they are late and helping to go to their destination and make sure deliver in the appointment time.
EDUCATION UTAH STATE UNIVERSITY, GUNNISON, UTAH, BUSINESS DEGREE IN PROGRESS GPA 3.7, courses in accounting and business.
SNOW COLLEGE, GUNNISON, UTAH, GENERAL ASSOCIATES DEGREE GPA 3.8, courses in graphics art and accounting and business courses. Page 3
STEVENS HENAGER COLLEGE, OGDEN, UTAH ACCOUNTING
GPA 3.5, accounting classes and international business associates. UNIVERSITY OF PHOENIX, SALT LAKE CITY, UTAH, BUSINESS GPA 3.7, courses in business and import and export courses. SALT LAKE COMMUNITY COLLEGE, SALT LAKE CITY, UTAH, GENERAL CLASSES GPA 3.9, president honor class 4 times, general accounting classes and business development courses.
BRIGHAM YOUNG UNIVERSITY, PROVO, UTAH, ENGLISH COURSES GPA 3.9, certification in English classes and courses in religion history. COMMUNICATION Comfortable to speak in public and take leadership when need it. Open minded, reliable and willing to listen and compromise when problems arise. Develop good relationship with worker and willing to accept ideas and make the necessary changes for the good of the company, always participate in big projects and help to develop a better system for the company.
LEADERSHIP I always be willing to help other in a leadership position. I never backdown in any challenge and look for the best solution for the customer and the company. I always try to compromise and accept my mistakes even if it means to accept mistakes but never make look bad the company or make feel bad the customers, willing to mentor others and help them to succeed. REFERENCES BRAD FRANDSEN, ACCESS PRINTER PRODUCTS
CHRISTINE SLY, SALT LAKE COUNTY SPORTS AND RECREATIONS 801-***-****
LORI SMITH, SALT LAKE COUNTY SPORTS AND RECREATIONS 801-***-****
MOLLY ROGERS, UTAH CORRECTIONAL FACILITY
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