Case Aide and Administrative Support Specialist
Resume:
Aime Rosales
Contact
Skills
Houston, Tx
********@*****.***
Objectives
Case file management and documentation
ORR (Office of Refugee Resettlement) UAC Portal
Data entry and case management systems
Organizational and time management skills
Cultural sensitivity and creativity
Adaptability and ability to work under pressure
Problem-solving and teamwork
Microsoft Office (Word, Excel)
Bilingual: Fluent in Spanish and English
Dedicated and experienced Case Aide with a strong background in supporting case management teams, customer service, and youth care. Skilled in communication, documentation, and providing compassionate support to diverse populations. Proficient in the ORR UAC Portal and case management systems. Seeking a remote administrative support or case aide position to leverage my experience in a collaborative and fast-paced environment. Experience
Case Aide. Southwest Key Programs. Houston, TX. March 2022 – Present Assist case managers in organizing and maintaining case files for unaccompanied minors in a shelter environment.
Support the intake process, ensuring accurate documentation and data entry for new arrivals through the ORR UAC Portal.
Act as a liaison between clients, case managers, and external service providers to ensure timely access to resources and services.
Shift Leader. Southwest Key Programs. Houston, TX. January 2018 – March 202. Supervised and guided Youth Care Workers, ensuring the safety and well-being of minors in the program.
Coordinated shift activities, managed staffing needs, and addressed any issues that arose during the shift.
Facilitated communication between staff and minors to maintain a positive and supportive environment.
Customer Loyalty Representative. Oportun. Houston, TX. August 2017 – January 2018. Provided exceptional customer service, handling inquiries, complaints, and account-related issues.
Supported clients in finding the right financial products based on their needs and financial situation.
Youth Care Worker. Southwest Key Programs. Houston, TX. September 2016 – April 2017 Monitored and cared for unaccompanied minors in a structured residential setting, ensuring their safety and emotional well-being.
Assisted with daily activities, conflict resolution, and provided emotional support to clients. Other Work Experience.
AHI Facility Services – General Laborer, Houston, TX (May 2015 – June 2016) HEB Bakery – Food Representative, Houston, TX (February 2015 – May 2015) Factory Representaciones La Nueva Cascada – Sales Representative, Maracay, Venezuela (July 2010 – November 2014)
Provincial Art Gallery of Villa Clara – Coordinator, Villa Clara, Cuba (2005 – 2007) Education
Diploma in Fine Arts. Professional Academy of Fine Art "Samuel Feijó", Cuba. 2002 – 2005. English as a Second Language. Interactive College of Technology, Houston, TX. 2015 – 2016. Certifications and Trainings
CPI (Crisis Prevention Intervention)
CPR
LGBTQIA Youth In Care
Immigration and Child Welfare System
From Placement to Reunification
UCP Essential Elements of Trauma-Informed Care (Foundation-Trauma Basics, Trauma Reaction and Behavior, Our Role in Healing - Clinicians and Case Managers, Caring for the Caregiver) ORR UAC Portal Training
Contact this candidate