Virtual assistant

TOOLS

DISC ASSESSMENT

EDUCATION

SOFT SKILLS HARD SKILLS

Microsoft Office (Word, Excel,

PowerPoint)

Google Workspace

Slack, Zoom, Ms Teams

Canva, CapCut

Time Doctor

Blk 1. Lot 26, South Gawaran, Molino 7,

Bacoor Cavite

Email: *************@*****.***

Contact # 099*-***-****

Adapt rapidly & Multi Tasking:

Creative Thinking:

Problem Solving

Collaboration and Professionalism

Polytechnic University of the Philippines

Bachelor of Business Administration 1998-

2002

Major in Marketing

Data Analyst - September 1, - October 30, 2023

Tracking and monitoriing the Digital Bill board ads. Creating booking forms using google sheets

Using Monday.com as a source of our daily task

Creating Monday burst

Customer Service Associate- Courier Industry August 2009- March 2014 Assisted walk-in customers with shipment inquiries, tracking, and service concerns

Prepared and submitted daily sales reports with accuracy and timeliness Handled customer complaints with professionalism and empathy Maintained organized records of transactions and shipment documentation Admin Support- Corporate Office -Sept. 2004-June 2009 Managed inventory of company assets and ensured accurate monthly report Prepared weekly reports on sold assets for internal review Coordinated international shipping of machines for sale, lend, or repair Maintained and secured important business documents and shipping records google sheets

Digital Tools Proficiency

Administrative Expertise

Customer Service Operations

Data Entry & record management

51Talk

OnlineEducator- September 2025- Present

Veridooh

Nidec Philippines -Manufacturing Company

JRS Business Corporation

MYRNA

RICAFRENTE

VIRTUAL ASSISTANT

EXPERIENCE

Conductedonlineclassesforchildren,focusingonengagement and learning outcomes

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