Senior Systems Administrator Server & IT Operations Expert

Timothy Shegrud

MCSA (****), MCSE (NT*), MCP+I (NT4), A+, Server+, HP-APS

Warden, WA ************@***.*** www.linkedin.com/in/timothy-shegrud Cell: 360-***-****

Professional Summary

Senior Server Systems Administrator with 26+ years of experience in enterprise IT operations, network administration, and Tier 3 technical support. Based in Warden, WA, I bring deep expertise in Windows Server maintenance, Active Directory administration, and infrastructure monitoring. I specialize in stabilizing complex environments, managing patch lifecycles, and resolving escalated technical issues efficiently. I am a pragmatic problem solver who combines technical depth with the ability to communicate clearly with staff at all levels.

CORE COMPETENCIES

Server Administration: Windows Server 2000–2019, Installation, Patching (WSUS/SCCM), Performance Tuning.

Identity Management: Active Directory (AD DS), Group Policy (GPO) Management, User Account Lifecycle.

Monitoring & Alerts: System Audits, Server Log Analysis, SCOM, Vulnerability Scanning.

Network Fundamentals: DNS, DHCP, TCP/IP, Wireless/Wired Network Support.

Tier 3 Support: Root Cause Analysis, Hardware Troubleshooting, End-User Escalations.

PROFESSIONAL EXPERIENCE

Windows Deployment Engineer By Light Professional IT Services Remote Dec 2023 – Feb 2025

Authored technical SOPs and runbooks for server builds and patch workflows, ensuring documentation libraries remained current and accurate.

Streamlined maintenance processes by developing PowerShell automation for data entry, reducing manual errors in system provisioning.

Provided Tier 3 technical guidance to support teams, resolving complex configuration issues for deployment infrastructure.

Lead Administrator II Wipro Remote Aug 2021 – Sep 2023

Served as the Tier 2/3 Escalation Point for complex system build failures and configuration incidents, ensuring timely resolution.

Managed data migration projects, ensuring zero data loss and maintaining system integrity during transfers.

Documented troubleshooting steps and resolutions to improve the team's ability to resolve minor issues independently.

Windows Network Administrator Frontier Door & Cabinet Tacoma, WA Sept 2019 – Jan 2020

Virtualization & Systems Maintenance: Managed the daily operation of the corporate VMware and Windows Server environment, performing routine maintenance and updates.

Active Directory & Identity: Managed the full lifecycle of user accounts, profiles, and Group Policies to ensure secure access to resources.

Network Operations: Mapped corporate WiFi, administered VoIP systems, and provided on-site Tier 2/3 support for hardware and software issues.

Testing Strategy: Built a dedicated testing lab to validate patches and configuration changes before production rollout, ensuring system stability.

Senior Systems Analyst (Monitoring & SCOM) HCL America Redmond, WA Dec 2011 – Feb 2017

System Monitoring: Managed enterprise monitoring using SCOM, overseeing alerts for server health, disk space, and performance metrics across the infrastructure.

Incident Response: Promptly addressed alerts and warnings, performing pattern-based log analysis to identify and resolve recurring server errors.

Patch Management: Developed scripts to improve efficiency in log collection and deployment tasks, ensuring systems remained compliant and up to date.

EARLIER EXPERIENCE

Senior Systems Analyst VMC Consulting Kirkland, WA

Maintained high uptime across thousands of servers, performing manual OS installations, hardware replacements (RAID controllers, HDDs), and cabling.

Certifications

Microsoft: MCSA (2003), MCSE (NT4), MCP+I (NT4)

CompTIA: A+, Server+

Hewlett Packard: HP-APS

Education

NT 4.0 MCSE – Professional Certification New Horizons Computer Learning Center (2000)

Engineering, Minor: Computer Programming Edmonds Community College

Engineering, Minor: Computer Programming Highline Community Colleges (1989)

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