Customer-Focused Healthcare and Admin Professional
Resume:
Sajata Moses
Baton Rouge, LA *****
***************@*****.***
Professional Summary
Experienced Customer Service and Sales Representative with over 18 years in healthcare, office support, and client communication. Skilled in patient care, medical billing and coding, regulatory compliance, and high-volume call handling. Seeking opportunities to leverage strong interpersonal and technical skills in customer service, healthcare, or administrative roles. Willing to relocate to: Port Allen, LA - Gonzales, CA - Baton Rouge, LA Authorized to work in the US for any employer
Work Experience
Caregiver
Health Source One (Vanessa Jenkins)-Baton Rouge, LA August 2013 to July 2020
* Promoted smooth coordination between medical and mental health care services.
* Assisted young and elderly clients in a hospital setting with mobility and personal hygiene.
* Supported clients during meals and daily activities to ensure comfort and safety.
* Provided compassionate care to clients with diverse health needs. Answering Service Operator
Mark Trucking Co.-Clarksville, TN
June 2000 to January 2005
* Answered incoming phone calls and directed them to the appropriate department or staff member.
* Provided clear and professional communication to clients and drivers.
* Logged call details and messages accurately for follow-up.
* Assisted with basic customer service inquiries and resolved routine issues. Education
Medical Technology (Medical Billing Insurance and Cooding) Remington College-Baton Rouge Campus-Baton Rouge, LA September 2005 to May 2006
I received a certificate with grade point average of 3.75. Nursing Assistant (Certified CNA)
Camelot College-Baton Rouge, LA
February 1997 to July 1997
High school diploma or GED
Istrouma Senior High School-Baton Rouge, LA
August 1990 to May 1994
Skills
• Senior care
• Social media client interactions
• Problem-solving
• Front desk
• Practice management
• Patient Interaction and Care
• Alzheimer's care
• Providing product information
• Customer communication
• Customer support experience within non-profit industry
• Customer self-service portals
• Patient observation
• Customer follow-ups
• Live chat
• Working with people with developmental disabilities
• Patient charting
• Classroom experience
• Care plans
• Billing issue inquiries
• Typing
• Bathing assistance
• Written communication
• Customer returns handling
• SMS customer support
• Friendly demeanor
• Classroom behavior modification
• Customer service through social media
• Call center experience
• Phone and Email Communication
• Preschool experience
• High-end sales
• Managing customer accounts
• Handling customer exchanges
• High-angle rescue operations
• Resident's rights
• Teamwork
• Mediation
• Order inquiry handling
• Handling customer inquiries
• Customer complaint resolution
• Meal preparation
• Technical user customer support
• ICD-9
• Group home experience
• Dressing assistance
• Assisting with ADLs
• Customer Service
• Medical Coding
• Maintaining patient confidentiality
• Insurance medical billing
• Customer expectation management
• Customer support experience within hospitality industry
• Customer support experience within technology industry
• Intercom
• Ethernet
• Client interaction via phone calls
• Customer service under pressure
• Technical support
• Dementia care
• Individual consumer customer service
• Non-technical user support
• Customer support experience within healthcare industry
• Outpatient
• Assisted living
• First aid
• Help Scout
• In-person customer service
• LiveChat
• Caregiving
• Customer inquiry handling
• Face-to-face client meetings
• Behavioral interventions
• Attention to detail
• Memorizing all company products and services to be able to answer customers questions quickly, efficiently and increase rep sales.
• Computer skills
• Medical Billing
• Conflict resolution
• Direct support
• Grammar Experience
• Computer operation
• Phone communication
• Freshdesk
• Communication skills
• Insurance Verification and Claims Processing
• Home care
• Computer literacy
• Sales
• CPR
• Basic math
• Improving customer support response time - Customer support response time improved (11-20%)
• Inpatient
• Medical claim denial management
• Customer support experience within telecommunications industry
• Phone customer support
• Zoho Desk
• Time management
• Large enterprise client interaction
• Vital signs
• Data entry
• Phone & Email Communication
• Teaching
• CPT Coding
• Patient Care
• Empathy
• Patient monitoring
• Implementation of OSHA safety standards
• Email customer support
• Math
• Customer service knowledge base
• Active listening
• Client email correspondence
• Managed Certified Nursing Assistants (CNAs)
• Virtual client meetings
Languages
• English
Certifications and Licenses
Driver's License
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