Senior Technical Writer & Business Analyst (13+ years)

Qazi kaleemuddin ahmed

Technical & Content Writer

Contact

*** ******* *******

Road No.9, Banjara Hills,

Hyderabad, TS, India

Ph: 984-***-****, 984-***-****

Email: ******@*******.***

www.technews4you.com

Profile

Sincere and dedicated professional with 15+ years of experience, including 12+ years in technical documentation, content writing and business analysis. Seeking a Senior Technical/Content Writer, Business Analyst, or Documentation Manager role.

Education

●MBA (HR), Osmania University, Hyderabad (2005-2007)

●B. Com, Osmania University, Hyderabad (1995-1998)

●HDSE (Software Engineering), APTECH (1995-1997)

●Project Management Diploma, Alison (2014)

●ISO 9001 Internal Audit Certification (2002)

Key Skills

●Tools: MS Office, SharePoint, Adobe Captivate, Robo Help, Madcap Flare, DITA, XML, Confluence, Zendesk, Google Sites, WordPress, Jira, and GitHub

●OS: Windows, iOS, Android, Unix

Interests

●Travel

●Cricket

●Cooking

●Music

AWARDS

●Awarded for community service by Deloitte (2008) for supporting underprivileged students.

●Best iOS Platform Healthcare User Guide at Napier Healthcare (2017)

Experience

Amazon, Hyderabad

Senior Technical Writer Aug 2024 – Present

●Developed user documentation for Amazon Shipping projects, focusing on Carrier Logistics for EU, US, and PAN Asia regions.

●Developed training videos for all carrier assistance for better understanding of each feature of Carrier platform.

●Translation of User guides and videos into foreign languages using an AI Persona Created for translation.

●Updating requirement documents in Amazon wiki.

SID Global Solutions

Senior Technical Writer & Business Analyst Oct 2022 – Oct 2023

●Created Confluence help pages, user manuals, and API documentation for SaaS-based marketplace portals.

●Marketing and social media content for sales and promotional posts.

●Managed document publishing via WordPress, GitHub, and Google Sites.

●Developed video tutorials, marketing content, and presales artifacts.

●Conducted requirement gathering, gap analysis, and wireframe design, process flows using MS Visio, Draw.io

Deloitte (Consultant: SHELL Infotech)

Technical Writer Nov 2021 – Feb 2022

●Documented DevOps guidelines on SharePoint for Deloitte US clients.

PayU Payments Pvt Ltd. (Consultant: SPANIDEA Systems)

Technical Writer May 2021 – Aug 2021

●Developed API documentation for PayU Payments System, enhancing digital payment experiences.

IBM Global

Senior Technical Writer Nov 2019 – Aug 2020

●Handled technical documentation for TAMM (UAE government portal) and NABIDH (EMR portal).

Travel Tripper Inc.

Senior Technical Writer Apr 2018 – Feb 2019

●Created user guides and video tutorials for hotel booking applications.

Napier Healthcare

Senior Technical Writer & Captivate Trainer Jan 2017 – Dec 2017

●Developed user manuals, training materials, and interactive videos for healthcare application

●Writing Marketing content copies for product promotions and communications.

●Trained team members on Adobe Captivate.

Previous Roles:

●Seneca Global Inc. – Senior Technical Writer (2016)

●KHDA (Dubai Govt.) – Technical Writer & Tester (2014-2015)

●ParamInfo, Prime KI, Semantic Space, Microsoft, Prokarma, Sierra Atlantic, Kelly Services, Deloitte, Computech, Dr. Reddy’s, Nass Industrial, Atkins & Partners, Gulf Norbuild, Fouad Salaam Associates

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