Senior IT Support Technician with DOD Clearance
Resume:
KEVIN GILLESPIE
C* Swannie Ln
East Windsor, NJ *8520
*******@*****.***
SUMMARY
An IT Professional with extensive Information Technology Support experience in Help Desk, Desktop Support and Systems Administration specializing in multiple location environments.
TECHNICAL SKILLS
Thirty years of corporate and on site customer reseller experience
Skilled problem solver over cross platforms Windows Linux Mac and Android. Troubleshoot and repair across various vendors IBM, HP Compaq, Cisco, Microsoft and many others. Also familiar with Audio/Video Vendors as well. Crestron, Polycom, AMX etc. Experience in diagnosing issues with HP, TI, Epson, Okidata and other band, laser and dot printers. Also familiar with Xerox, Canon, Ricoh and Konica copiers and network printers.
PROFESSIONAL EXPERIENCE
Acara Solutions
June 2019 – Present
Provide End User Support Onsite and Remote
Helpdesk Functions Level 1 and 2
Hardware and Software Repair
Familiar with SCCM, Software Center, RSA and Cisco Vpn
Remedy and Service Now Helpdesk software
New User Setup and Training
Refresh Hardware and Software as needed
TEKsystems Inc, Bridgewater, NJ
March 2019 – May 2019
Windows 10 Project Lead
Provide Initial assistance in preparing for Windows 10 upgrades.
Analyze initial SCCM reports for completions, failures etc.
Repair any machines failed via hardware or software during the upgrade
Team Lead on decision making throughout the process
Video Corporation of America, Somerset, NJ 2002 - 2018
Systems Administrator / IT Technologist
Provided End User Help Desk Services on all levels 1, 2, 3
Experienced in testing and troubleshooting Video Conferencing Systems
Managed Active Directory Services including setting up user ID’s, rights and file access permissions. Worked with Group Policies.
Worked with Office 365 groups, licensing, and Office 365 Management Console to support security, rights, mailboxes, etc.
Configured, installed and upgraded End User computing and communications, services and software
Performed Help Desk Monitoring with various tools including Remote Desktop, Nagios, Hyper-V Manager, Citrix, VMware, AirWatch and many others
Troubleshot hardware of all types including Servers, PC’s, Printers and Mitel Phone System
Supported Windows XP, Windows 7 and Windows 10 at the desktop level and Windows Server 2000 - 2016
Supported Office 2010, 2013, and 2016
Participated in IT Technology and capabilities planning
EDUCATION
Middlesex County College
Certificate in Web Development.
Extensive program involving HTML, Dreamweaver, Photoshop, Image Ready, Cascading Style Sheets, JavaScript, CGI/PERL, MYSQL, Database Management, and Web Design Development.
Cittone Institute
Associates Degree in Computer Systems and Robotics
Extensive electronics and computer language programming.
TRAINING
Polycom Real Presence Clariti Sales and Training
Procore Certification in all Phases of Study
Cisco ICND2.0 Part 1 and Part 2
Citrix Xen App 6.5
Windows Server Configuration 2008
Windows Exchange 2010 Configuration
Windows Exchange Server 2003 Configuration
Windows Sql Server 2000
Citrix Presentation Server 4.0
Linux Certification
Netware 3.1, 4, 5 Certification
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