Senior Master Data Coordinator/Team Leader

MICHELLE

SHARPE

*** ******** ***, ***********, ** 30230, 706-***-****, ******@*****.***

PROFESSIONAL SUMMARY

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

SKILLS

Microsoft Office skills accounting, administrative, Administrative support,

Employee training and development billing, Critical thinking, client, Customer Service,

SAP Customer support, Data Entry, Data Management,

Customer Service database, decision-making, Employee training,

Data Entry Microsoft Office, enterprise, organizational, Problem

Core Accomplishments resolution, processes, quality, SAP, Self-starter,

Operations Typing

Collaborated with Customer Service and SAP core

Team to ensure smooth workflow and efficient

Organization.

EXPERIENCE

Master Data Coordinator/EDI

Hella Peachtree City, GA

October 2019 - Current

Work with Sales and Credit in the creation of new customer accounts

Daily /weekly/biweekly/monthly reports, and reports on demand; pulling/creating data for special projects.

Maintained requests for various changes to be made, ship-to locations added, etc. - but can come from management, sales, warehouse, credit,

Updating master data log, putting information on the templates to send to HRO and credit,

Testing for various purposes; Web shop; hierarchies; Resale certificates, commission, condition types

EDI set up of new customers; EDI trouble shooting

Monthly analyst reports of customer issues

SAP Division Master Data Team Leader

MILLIKEN Lagrange, GA

April 2004 - September 2018

Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.

Analyze, create and maintain enterprise master data for the floor covering division (Globally).

Communicate with internal & external customers to address issues and provide support on data quality and integrity improvements.

Manage the online Master Data Management request tool for new requests ensuring proper decision-making on master data creation, data standardization, duplication checks, data field accuracy and completeness while meeting acceptable turnaround time.

Complete large database cleanup projects to ensure data integrity.

EXPRESS PERSONNEL

January 2003 - April 2004

Managed quality communication.

Customer support.

Product representation for each client.

SHOREWOOD PACKAGING

August 1999 - October 2002

Handle customer inquiries, complaints, billing questions and payment extension/service requests.

Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

EDUCATION

MBA

American Intercontinental University

July 2021

BBA DEGREE

American Intercontinental University

July 2018

ABA

American Intercontinental University

June 2017

HIGH SCHOOL DIPLOMA

Morton High School

May 1993

REFERENCES

References Available Upon Request

ADDITIONAL INFORMATION

ACTIVITIES AND HONORS, Honors Society Who's Who Among American Business Leaders

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