Remote Data Entry Assistant Candidate

Tana Brezovits, Data Entry Assistant

Middletown, 45042, OH, 513-***-****, *********.****@*****.*** OBJECTIVE Eager to join Jobsultant Solutions as a Remote Data Entry Assistant, where I can utilize my strong analytical skills and attention to detail to enhance operational efficiency and contribute positively to the team in a fast-paced, supportive environment.

WORK EXPERIENCE

11/2020 – Present Call Center Representative, Humana Cincinnati Streamlined call management by effectively prioritizing urgent requests, significantly reducing wait times.

Created a positive caller experience by greeting customers warmly and professionally upon answering calls.

Managed a high volume of inbound calls per shift, providing comprehensive product and service information while generating accurate quotes. Enhanced first-call resolution rates through proficient use of resources and available tools.

Ensured high-quality service standards were maintained for all inbound calls, delivering prompt and accurate assistance.

Leveraged CRM systems to meticulously log customer interactions for future reference and follow-up actions.

Cultivated rapport with customers while maintaining professionalism, which contributed to increased satisfaction scores.

02/2017 – 10/2020 STNA, Otterbein Senior Living Middletown Facilitated patient transfers and ambulation to promote mobility. Assisted patients with daily activities, supporting their independence and dignity.

Maintained precise records of patient care, condition, and progress for ongoing treatment monitoring.

Championed a safe environment for patients and staff by consistently adhering to facility policies and procedures.

Demonstrated flexibility by providing care for a diverse patient population with varying needs.

Monitored vital signs and promptly communicated any abnormalities to the supervising nurse.

Conducted detailed handoff reports after each shift, ensuring thorough documentation of patient care and progress.

Engaged in professional development opportunities to remain informed about best practices and trends in the STNA field. EDUCATION

06/2025 – 12/2025 Medcerts

Certificate, Billing and Coding

Online Training

Courses in Finance, Physiology and Anatomy, and Excel software. 07/2013 – 06/2014 Kaplan College

Associate of Science, Medical Transcription

Phoenix

Achieved a 3.5 GPA and earned recognition on the Dean’s List and Honor Roll.

SKILLS Performance Metrics Call Decisioning

High-Volume Call Centers System Documentation

CRM software Information Protection

Billing and Coding Finance

Physiology and Anatomy Excel software

Medical Transcription Empathy

Patience Problem-Solving Skills

Resolving Skills Verbal and Written Communication

Assisted with patient transfer and

ambulation

Assisted patients in daily activities,

promoting their independence and

dignity

Kept accurate records of patients

care, condition, and progress

Promoted a safe environment for

both patients and staff members by

adhering to facility policies and

procedures at all times

Demonstrated adaptability by caring

for a diverse range of patients with

varying needs

Monitored vital signs, promptly

reporting any abnormalities to the

supervising nurse

Conducted comprehensive chatting

updates after each shifts,

maintaining thorough records of

patient care and progress

Participated in professional

development opportunities to stay

current in STNA best practices and

industry trends

LANGUAGES English

CERTIFICATES Billing and Coding

Medcerts

12/2025

Medical Transcription

Kaplan College

06/2014

Contact this candidate