Cloud & Application Support Engineer with AWS Foundations

Lloyd Reid

Dallas, TX (Open to Plano / Relocation)

469-***-****

***********@*****.***

Cloud Support / Application Support Engineer

CompTIA Security+ certified IT professional with a BS in IT & Networking and hands-on experience in structured ticket-based environments supporting enterprise infrastructure. Background includes telecom provisioning, incident triage, escalation workflows, and AWS foundational cloud services. Skilled in troubleshooting, root cause analysis, and communicating technical concepts clearly to developers and business stakeholders.

Technical Skills

Cloud Platforms:

AWS (EC2, S3, VPC, IAM, CloudWatch, basic EKS/ECS exposure)

Infrastructure & Networking:

TCP/IP, DNS, DHCP, VPN fundamentals, firewall awareness, fiber provisioning

Systems & Support:

Windows environments, ticketing systems, incident management, escalation coordination

Security:

Security+, IAM principles, access control, log review, SIEM fundamentals

Professional Experience

Infosys Consulting / Lumen Technologies

Network Provisioning Specialist 2022 – 2024

• Provisioned and supported enterprise network services through structured ticket workflows

• Coordinated escalations between engineering and operations teams

• Troubleshot connectivity and configuration issues impacting customer environments

• Maintained detailed documentation for service changes and infrastructure updates

• Supported high-volume operational processes requiring accuracy and reliability

Cybernowlabs

SOC Analyst (Training Environment) 2024

• Investigated security alerts and supported structured incident response workflows

• Documented findings and escalated issues based on severity and impact

• Analyzed logs and events to identify potential root causes

Relevant Cloud & Application Support Exposure

• Familiar with AWS core services including EC2, S3, VPC, IAM, and CloudWatch

• Understand cloud networking concepts including security groups and access policies

• Experience serving as first point of contact through ticket systems

• Strong root cause investigation mindset and documentation discipline

• Comfortable supporting technical users and explaining issues clearly

Education & Certifications

Bachelor of Science – IT & Networking

DeVry University

CompTIA Security+

AWS Certified Cloud Practitioner – In Progress

Contact this candidate