Multifaceted Medical Office Administrator with Patient Care Expertise
Resume:
Sarah Thompson
Woodbridge, VA *****
**************@*****.***
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. I am a quick learner who excels in a fast-paced environment. Successfully progressed through positions of increasing responsibility, to include management.
Skills
Patient Flow Management
Payment Collection
Patient-focused care
Data Entry
Inventory Management
Patient Scheduling
Medical Terminology
Medical Records Management
Vital Sign Monitoring
Customer Service
Insurance Verification
Preparing specimens and samples
HIPAA Compliance
Experience
Medical Assistant, 01/2024 Current
Prince William Pediatrics Manassas, VA
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Ordered medical supplies, maintained inventory logs, and restocked. Collected samples from patients for laboratory testing purposes.
Administered injections, medications and treatments as directed by the physician.
Manager, 02/2022 12/2023
City Tap Ashburn, VA
Developed and implemented strategies to increase customer satisfaction and loyalty.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Initiated new projects that resulted in increased productivity across all departments.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Developed annual goals for each department based on market trends and competitor analysis.
Enforced customer service standards and resolved customer problems to uphold quality service.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Manager, 04/2020 01/2022
Cheesecake Factory Inc Woodbridge, VA
Provide customer service with exceptional hospitality as a Front of House Manager, including bar, bakery, host, bussers, and expo responsibilities.
Supervise and support the high-performing team by fostering an environment of open communication, critical thinking, strategizing, and collaboration.
Work with multiple IT software systems to manage customer orders and cash register.
Manage all store operations to ensure that sales transactions and food services are properly performed in accordance with the company's procedures and applicable laws.
Create staff schedules and conduct inventory.
Monthly safety meetings to ensure compliance with all safety laws for the inside and outside of the restaurant.
Increase store profitability through customer relationship development.
Integral to the interview and hiring process are qualified candidates.
Coach, lead, and develop all team members to maximize their performance potential.
Education and Training
06/2007 Woodbridge Senior High School Woodbridge, VA
High School Diploma
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