Customer Service & Inside Sales Professional
Resume:
Cherie L. Cooper
*******@***.***
Education and Certifications
Arti Real Estate School, December 2025 to January 2026
Major – Real Estate License
Davis Applied College, July 2008 to June 2010
Major – Medical Coding and Billing
Weber State University, Bachelor of Science, June 1998
Major - Family Studies
Weber State University, Associate of Applied Science, March 1997
Major- Business System Technologies
Work Experience
Motion and Flow Control Products
December 2025-Present
Customer Service Representative/Inside Sales
Receives telephone, email, fax or walk-in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors. Provides support to the Outside Sales Team. Use our business ERP systems to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information. Track and follow up on inquiries, quotations and orders through our ERP systems. Works closely with supplier and warehouse expeditors regarding deliveries of scheduled shipments. Interface with our suppliers on technical, pricing and delivery issues in a timely manner. Assist accounts receivable with payment and credit hold issues. Address and resolve all customer requests and/or complaints utilizing a positive, creative approach. Collaborate with all appropriate departments and personnel to ensure customer satisfaction.
Mountain View Pediatric Dentistry, Farmington, UT
April 2025 to December 2025
Front Desk/Check In
Meet and greet patients. Answers phones and text messages. Scheduling and communicate with patients regarding scheduling options. Maintain patient records. Verify insurance and collect necessary paperwork. Collect payments and go over treatment plans. Other duties as assigned.
Redwood Engineering, Orem, UT
September 2024 to January 2025
Office Administrator
Oversee daily operations of the business, answering phones, administrative duties and providing minor computer related tasks. Ability to provide excellent customer service to our clients via phone, email and in person. Ability to work efficiently on their own and with other members of the company. Ability to learn new concepts and skills. Basic Accounting skills doing payroll and office related accounting in Quickbooks. Capable of learning our industry-specific software. Computer Proficiency in Excel, Microsoft Word, Quickbooks, Google, Etc.
Mountain Medical Systems, Farmington, UT
January 2016 - March 2022
Owner/Administrative Assistant
Oversee daily operations of the business, perform office and management duties. Managed marketing, bookkeeping, payroll and advertising. Performed medical billing to insurance companies and patients. Created and updated educational materials for physicians and patients. Fit patients with medical equipment and educate them on use. Sales presentations to acquire new physicians and clinics. Performed related duties as assigned.
Alta Management Solutions, North Salt Lake, UT
January 2013 -May 2015 Billing Manager
Provide billing solutions designed to increase revenues for physician and hospital-based practices. Comprehensive billing solutions to overcome medical billing problems, receive faster payments and boost revenues by collection of patient information, super bills and applicable billing information.
Electronic billing. Posting of receipts/copayments. Monthly patient statements. Aging of accounts.
Davis Applied Technology College, Kaysville, UT
June 2010 - December 2013 Adjunct Instructor
Supervise and teach medical office applications. Develop and assist in preparation of course materials. Maintain class attendance records. Distribute course materials, administer tests, provide students with instruction as needed and other duties as assigned.
Simple Additions, Riverdale, UT
January 2006 - August 2007
General Manager
Developed, designed and marketed custom vinyl lettering and artwork for use in banners, crafts, businesses, homes, and vehicles. Responsible for bookkeeping, accounts payables/receivables, and maintaining inventory. Developed and maintained customer base.
Type A Inc., Kaysville, UT
July 2005 - January 2006
Medical Transcriptionist
Typing, transcription, data entry, editing and proofreading psychological evaluations done by psychologists for teenagers and young adults in the wilderness program.
Davis County Recorders Office, Farmington, UT
July 1998 - July 2000
Office Specialist II
Typed and processed various documents as required. Maintained records, files, indexes, registers and books; compiled and tabulated data for records and reports; maintained inventories and ordered supplies. Issued receipts, notices, certificates, and licenses and kept simple records of transactions. Received telephone calls and assisted visitors in filling out forms and applications. Provided information to the public, answered inquiries, and complaints from the public. Operated standard office equipment; dictation and transcribed notes or machine recording as required. Performed related duties as assigned.
References
Melissa Olsen - Medical Biller 801-***-****
Paul Hicks - Owner Eagle Industries 801-***-****
Joleen VanBibber - Instructor Davis Applied Technology College 801-***-****
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