Retail & Customer Service Professional with Cash Handling Expertise
Resume:
Donald Lacy
Conway, AR *****
*********@*****.***
Professional Summary
Motivated Retail and Sales Associate with over a year of experience in customer service, cash handling, merchandising, and inventory management. Skilled in POS systems, maintaining organized workspaces, and building positive customer relationships. Strong communicator and team player, seeking to leverage retail and sales expertise in a dynamic, customer-focused environment. Willing to relocate to: Morrilton, AR
Work Experience
Child Care Teacher
Childcare Network-Conway, AR
May 2025 to Present
* Developed patience, empathy, and communication skills by working closely with children and parents
* Strengthened organizational and multitasking skills through managing schedules, activities, and classroom environments
* Built leadership and responsibility by creating safe, supportive environments that encourage growth
* Maintained an organized workspace and ensured classroom safety at all times
* Communicated effectively with parents and staff to support children's development
* Prioritized tasks to manage multiple responsibilities efficiently
* Demonstrated attention to detail in daily classroom management and record keeping Cashier
Harps Food Stores-Conway, AR
March 2025 to May 2025
* Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
* Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
* Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
* Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
* Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
* Implemented effective upselling techniques to increase sales of promotional items or add-ons
* Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
* Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
* Collaborated with the store management team to resolve pricing discrepancies or product returns Sales Associate
Ross Dress For Less-Conway, AR
November 2024 to December 2024
* Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
Back of House Team Member
David's Burgers-Conway-AR, AR
June 2024 to October 2024
Education
Education (Undergraduate)
University of Arkansas Community College-Morrilton-Morrilton, AR August 2025 to Present
High School Education (High School Education)
Conway High School-Conway, AR
August 2022 to May 2025
Skills
Business development Store opening/closing procedures Graphic design software Microsoft Office Childhood development Daycare Working with middle schoolers Negotiation Order fulfillment Catering Food preparation Customer returns handling Arts and crafts assistance Food safety management Classroom management Inventory management Calendar management Serving Food handling Sports and outdoor activities Organizational skills Sales support Microsoft Excel Culinary Experience Cooking Merchandising display arrangement Food service Team Collaboration Customer relationship building Guest services Writing Skills GPS Fine dining experience TikTok Heavy lifting Photo editing Front desk Typing Computer skills Sports Phone etiquette Curriculum implementation Social media advertising Cleaning 10 key typing Knife skills Sales Visual communication design Facebook Customer complaint resolution Individual consumer customer service Merchandising Sales strategy Hospitality Teamwork Early childhood education Training & development Math Retail sales transactions Retail math Task prioritization Manual handling Banquet experience Weight handling in the workplace Dishwashing Bartending Microsoft Word Instagram Coffee experience Clean workspace maintenance Restaurant experience Customer inquiry handling Account management B2B sales Host/hostess experience CRM software POS systems Teaching Graphic design Time management Vendor relationship building Technical Proficiency Food handling (1 year) Cash register Driving Upselling Stocking Experience with children Phone communication Canva Experience working with students Photography Guest relations Barista experience Conflict management Classroom behavior management Moving Curriculum development Higher education teaching Personal training Casual dining experience Unloading Restaurant management Team management Management Professionalism Childcare Adobe Creative Suite Customer service Food service management Detailing Preschool experience Computer literacy Grocery store Mobile devices Report writing Inventory control Outdoor work Soccer Clear rules and expectations approach Positive interaction facilitation Accounting Numeracy Food safety Achieving sales targets Food management Supervising experience Attention to detail Retail management Leadership Productivity software Basic math Marketing Relationship management Kitchen management Workday Climbing Greeting customers University experience Lesson planning POS CPR Microsoft PowerPoint Youth organization childcare experience Customer service (3 years) Social media content creation Call center experience School experience Communication skills Work ethic Basketball Maintaining an organized workspace Retail sales Inventory data entry Processing cash transactions Content scheduling Data entry Financial transaction processing Laundry Record keeping Cash handling Bakery Brand identity design Friendly demeanor Computer operation Behavioral interventions
Languages
• English
Certifications and Licenses
Food Handler Certification
Present
Food Safety Certification
Present
First Aid Certification
Present
Child Development Associate Certification
Present
ServSafe
Present
CPR Certification
Present
Driver's License
Present
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