Territory Manager with Growth and Ops Expertise

ALEXANDRA MOURA

Naugatuck, CT ***** 570-***-**** ************@*****.***

TERRITORY MANAGER

Experienced, pragmatic, and solutions-driven territory manager with extensive expertise in customer relations, P&L analysis, budgeting, project management, sales, business recruitment, and retention. Committed to creating a culture of excellence, quality, service, and profitability. Strength in creating an inclusive culture with strong communication and teamwork that benefits the entire organization. Exceptional talent in planning, decision-making, problem-solving, and exceeding customer satisfaction. Driven by a sense of urgency, ownership, and personal accountability committed to personal and professional growth. KEY SKILLS

Operations Management Team Building Problem-Solving Coaching And Mentoring Compliance Customer Experience Logistics Vendor Management Continuous Improvement Fluent in Spanish & French & Patois (Creole) Growth Strategy Conflict Resolution

P&L Analysis Budgeting Project Management Sales PROFESSIONAL EXPERIENCE

Mattress Firm, Connecticut 2023 – Present

Senior Store Manager, New Hire Trainer

● Lead selling programs and drive sales performance.

● Coach employees on sales techniques, product knowledge and operational activities.

● Recruit, interview, hire, onboard and train all new hires in the district.

● Drive related KPI results in multiple store units.

● Ensure consistent guest experience in multiple store units. Resolve escalated customer service issues.

● First Million Dollar write in CT West district FY ’24. Pepsico, Connecticut 2022 – 2023

Territory Manager Designate

● Translate Region and National priorities into effective District and Route level activity plans, solving required product volume objectives.

● Resolve complex/escalated customer issues.

● Actively coach and develop managers to continually improve performance.

● Work with Key Account Managers to design key account plans and develop plans to close sales gaps.

● Evaluate product business units, provide accurate forecasts, and identify strategies for optimization. Mattress Firm, Allentown & Scranton, PA; Connecticut South District 2016 – 2022 MOD Assistant Store Manager Store Manager Area Manager FLDP District Manager

● Started as MOD – floating manager in Allentown District.

● Promoted to Assistant Store Manager of the largest store within the first 90 days.

● Promoted to Store Manager of the largest store within first 6 months of employment.

● Consistently ranked #1 in District Sales dollars.

● Circle of Excellence inductee within first 6 months of employment – 2017 First Half P1-P6 Inductee.

● Managed all areas of the blue tile store including but not limited to increasing transactions, store presentation, and outlet ordering.

● Promoted to Area Manager in less than 1 year of employment.

● Oversaw half of the district (5 stores).

● Conducted employee training, store execution, recruiting, and hiring.

● Exceeded personal sales budgets consistently.

● Ensured all key metrics are met/exceeded.

● Million Dollar Writer Fiscal Year 2019.

● PT Employee liaison - recruitment, training, and retention.

● Selected for participation in the FLDP program for District Manager training.

● Promoted to District Manager of Connecticut South district within first 3 years of employment - $16M book of business.

● Managed recruiting, training, hiring, disciplinary action, and employee development for all stores in Fairfield County CT.

• Managed everyday operations for all stores in Fairfield County CT.

● Generated incremental business through creative sales promotions.

● Continual YOY growth in sales and gross profit dollars.

● Drove results through increased transactions, store execution and performance-based scheduling.

● Liasion between Corporate/BQ; operations; vendors and field.

● Exceeded district budgets consistently.

● Ensured all key metrics were met/exceeded.

● Conducted P&L review – monitored and controlled expenses.

● Inventory Control Management.

● Conducted annual reviews and store visits and evaluations.

● Utilize research tools (location, traffic drivers, mini audits, GoSpotCheck, surveys, etc.) to create and implement guerrilla and social marketing campaigns to drive traffic to stores.

● Effected a substantial improvement in the level of service provided to all clients.

● Managed resolution of customer service issues.

● Ensured SOP and all policies are followed within all stores in Fairfield County CT. LAZ Parking, Newark, NJ 2014 - 2016

General Manager

● Oversaw a portfolio of thirty-five (35) parking locations (municipal, retail, mixed-use, etc.).

● Supervised Facility Managers and their respective employees.

● Recruited and hired senior management personnel.

● Completed budgets and various financial reports.

● Conducted audits of all locations.

● Policy development.

● Coordinated acquisition of group accounts and new business. Standard Parking, New York, NY 2003 – 2014

Regional Manager

● Oversaw a portfolio of over one-hundred (100) parking locations (special event, municipal, on-street enforcement, mixed-use, retail, hospitals, etc.).

● Supervised Senior Managers and their respective employees.

● Led new business growth and client retention. Coordinated acquisition of group accounts.

● Conducted annual reviews. Recruit and hire senior management personnel.

● Completed budgets and various financial reports.

● Conducted audits of all locations. Conduct Policy development. Senior Manager

● Coordinated and organized transitions on new management contracts.

● Manage fifteen parking locations.

● Acted as a new location specialist responsible for opening all new locations throughout the entire New York Region.

● Resolved customer complaints and other issues.

EDUCATION

Bachelor of Science (B.S.) in Biology and Bachelor of Science (B.S. ) in Psychology Carnegie Mellon University, Pittsburgh, PA

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