Versatile Customer Service Specialist and Organizer
Resume:
Danielle Marquard
Punctual and honest with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. California, MD 20619
******@*****.***
Real life experience for the past 17 years as a stay at home mom . I was completely responsible for three human lives. I learned to adapt and overcome many situations having a military spouse that was deployed at a moments notice . I ran a home, dealt with bills, made meals, scheduled appointments, kept track of schedules, provided care, and did it all with efficiency and compassion.
Authorized to work in the US for any employer
Work Experience
Social Media Manager
Luxe Liquid Vapor - Sacramento, CA
April 2014 to November 2016
Penetrated new segments through use of strategic marketing initiatives. Communicated value and position to sales team and developed tools to support selling process. Drove marketing initiatives to increase product visibility and market performance. Created product positioning and messaging to differentiate products in market and expand visibility. Cashier/Customer Service
Burger King - Lexington Park, MD
September 2002 to February 2004
Answered questions about store policies and addressed customer concerns. Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked closely with shift manager to solve problems and handle customer concerns Worked flexible schedule and extra shifts to meet business needs. Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Mentored new team members on POS system operation, customer service strategies and sales goals.
Learned duties for various positions and provided backup at key times. Operated cash register to record transactions accurately and efficiently. Used POS system to enter orders, process payments and issue receipts. Performed cash, card and check transactions to complete customer purchases Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Maintained current knowledge of store promotions and highlighted sales to customers. Customer Service Representative
Target - California, MD
January 2001 to August 2002
Managed customer expectations by clarifying
needs, identifying options and recommending
products and services.
Delivered fast, friendly and knowledgeable
service for routine questions and service
complaints.
Maintained strong call control and quickly
worked through scripts to address problems.
Handled escalated customer service concerns
to preserve revenue streams from key
customers.
Performed store opening duties
Capitalized on opportunities to enhance
customer experiences and bring in repeat
business.
Displayed strong telephone etiquette,
• Greeted customers
• Resolved customer issues
• Responded to inquiries and issues
Education
High school diploma
Skills
• Food Service
• Cashiering
• Cleaning Experience
• Customer Service
• Cash Handling
• Food Preparation
• Kitchen Experience
• Merchandising
• POS
• Computer literacy
Assessments
Customer focus & orientation — Familiar
February 2022
Responding to customer situations with sensitivity Full results: Familiar
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Highly Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Medical receptionist skills — Highly Proficient
February 2022
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Customer service — Expert
February 2022
Identifying and resolving common customer issues
Full results: Expert
Customer focus & orientation — Familiar
February 2022
Responding to customer situations with sensitivity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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