Customer Service & Operations Professional

Summary

Results-driven professional with expertise in hazardous materials management,

environmental protection, and safety standards. Proven track record in claims/receiving supervision, inventory management, and customer service. Proficient in Microsoft 365, Outlook, Word, Excel, and Teams applications. Skilled in inspections, records

management, and workflow coordination.

Experience

Arapahoe County Motor Vehicle CO, Aurora

Senior Titling Specialist 05/2023 - 01/2026

Assist the customers with titling and registering vehicles. Assist customers on the different processes on how to Bond for a title, obtain salvaged and rebuilt from salvaged titles. Processed customer registration when moving to Colorado from other states. Processed titling work for customers when purchased at dealerships both in and out of state. Proficient in Microsoft 365, Outlook, Word, Excel, and Teams applications. Wal-Mart Stores Inc. CO, Aurora

Claims/Receiving Supervisor 04/2006 - 08/2022

Wal-Mart Stores Inc Apr 2006 - Aug 2022

Claims/Receiving Supervisor

Performed inspections of shipment contents, verifying accuracy against invoices and manifests. Compared shipment contents with paperwork to support inventory accuracy and records management. Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading. Investigated inventory discrepancies to maintain recordkeeping validity. Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues. Checked accuracy of cargo manifests against purchase orders, identifying errors before invoices are finalized in the receiving application.

Liaised with vendor representatives to rectify damages and shortages. Planned workflow, coordinated employee scheduling and assigned task. Skills

Microsoft Excel, Microsoft Office, Microsoft Word, Financial Analysis, Customer service, Computer literacy, Time management, Communication skills, Leadership

Education

Red Rocks Community College Golden, CO

Criminal Justice

Arvada West Senior High School Arvada, CO

High School Diploma 05/1998

Required Courses

Dana Prentice

Denver, CO 720-***-****

***************@*****.***

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