Senior Salesforce Developer & Administrator - 9+ Years Experience

AKSHAY DIVVELA

Salesforce Developer / Salesforce Administrator

Open to Relocation

Email: **************@*****.*** Contact: +1-518-***-**** LinkedIn: linkedin.com/in/akshay-dv-66aa983a4

Visa Status: H1B (Transfer Available)

Professional Summary:

Senior Salesforce Administrator/Developer with 9+ years of progressive experience across Salesforce Administration, Development, and AppExchange product development and Force.com Platform

5 years of hands-on Lightning experience, delivering scalable, responsive UI using Lightning Web Components (LWC) and Aura Components across multiple enterprise projects.

Designed and developed custom Lightning applications leveraging Lightning Design System

(SLDS), Lightning App Builder, and advanced component features.

Proven track record in migrating complex Salesforce Classic applications to Lightning Experience, modernizing UI/UX, and enhancing performance.

Strong expertise in Lightning Flows, Process Builder, Approval Processes, Quick Actions, and automation using Declarative + Programmatic tools.

Strong analytical, debugging, and problem-solving skills with experience preparing Functional/UAT documentation and design artifacts.

Hands-on experience with Apex Triggers, Batch Apex, Schedulable Apex, Queueable Apex, Integration classes, and high-coverage Apex Test Classes.

Implemented Security & Sharing at object, field, and record levels including Profiles, Roles, Permission Sets, and Sharing Rules.

Solid experience in REST & SOAP integrations, external API consumption, callouts, Named Credentials, and secure integration best practices.

Strong understanding of Sales Cloud, Service Cloud, and Experience Cloud (Communities) implementations.

Proficient with SOQL, SOSL, performance optimization, and governor limit handling.

Experience in using JIRA, Confluence, VersionOne, TFS for Agile project tracking, documentation, and sprint planning

Expertise in CI/CD and DevOps using Copado, Flosum, Salesforce DX, Git, Bitbucket, and Jenkins.

Skilled in data migration using Data Loader, Import/Export Wizard, and bulk operations.

Worked extensively with standard Salesforce objects (Accounts, Contacts, Opportunities, Cases, Leads, Campaigns, Reports, Dashboards, etc.).

Knowledgeable in web technologies like HTML, JavaScript, CSS, XML, JSON, WSDL, supporting custom integrations and UI development. CERTIFICATIONS:

Salesforce Certified Administrator

Salesforce Certified Advanced Administrator

Salesforce Platform App Builder

Salesforce Platform Developer I

Salesforce Certified Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud. Salesforce Certified AI Associate & Agent force Specialist TECHNICAL SKILLS:

Salesforce Technologies: Apex, Triggers, Lightning Web Components (LWC), Aura, Visualforce, Salesforce Flows, Process Automation

Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud Integrations: REST APIs, SOAP APIs, Named Credentials, External Services DevOps & Deployment: Git, Jenkins, Copado, Flosum, Salesforce DX, Change Sets Data & Reporting: SOQL, SOSL, Reports, Dashboards, Data Loader, Workbench Web Technologies: JavaScript, HTML, CSS

Tools: JIRA, Confluence, ServiceNow

PROFESSIONAL EXPERIENCE

Client: British Petroleum (BP)

Role: Salesforce Developer

Duration: Oct 2025 – Present

Worked on full lifecycle development of an in-house Salesforce AppExchange product including design, development, packaging, and production releases.

Performed detailed evaluations of existing Salesforce architecture and recommended improvements to optimize system performance, scalability, data integrity, and security posture. Enhanced AppExchange product capabilities through custom UI/UX development, reusable component architecture, and modular Apex design patterns.

Executed Salesforce configuration tasks including creating custom objects, fields, validation rules, flows, process builders, email alerts, login flows, and page layouts to streamline key business workflows. Reduced code redundancy by developing reusable helper methods across LWCs and Aura components. Designed and developed reusable Lightning Web Components (LWC) and Aura components following SLDS and Salesforce best practices.

Developed Apex classes, controllers, helper classes, and triggers with bulk-safe logic and optimized SOQL/SOSL queries.

Implemented Salesforce automation using Flows, validation rules, approval processes, email alerts, and page layouts.

Integrated Salesforce with external systems using REST APIs, Apex callouts, and Named Credentials. Participated in architecture discussions and provided recommendations for scalability, security, and performance improvements.

Supported CI/CD pipelines using Git, Jenkins, and Salesforce DX. Collaborated with QA teams during UAT, resolved defects, and ensured high-quality releases. Tools and Technologies: Salesforce, Salesforce Workbench, Visual Studio Code, Force.com, Salesforce Apex, LWC, Flows, REST APIs, CI/CD, Data Loader, APIs, Scrum/Agile, Test Automation. Client: Hilton Hotels & Resorts

Role: Salesforce Administrator / Developer

Duration: Dec 2019 – Jul 2025

Served as primary Salesforce Administrator managing users, profiles, roles, permission sets, sharing rules, and org security.

Designed, built, and maintained reports, dashboards, list views, and scheduled reports for business stakeholders.

Designed, built, and enhanced multiple end-to-end LWC modules from scratch including reusable components, utility services, and dynamic layouts. Created automation solutions using Screen Flows, Auto-Launched Flows, Schedule-Triggered Flows, and Platform Event-Triggered Flows for various business processes. Developed and enhanced Lightning Web Components (LWC) to improve UI performance and user experience.

Migrated legacy Workflows and Process Builders to Record-Triggered Flows and Screen Flows as part of Salesforce modernization.

Implemented Service Cloud features including Omni-Channel routing, Service Console customizations, macros, quick actions, and case automation.

Developed Apex Triggers, Batch Apex, Queueable Apex, and asynchronous processes for complex business requirements.

Collaborated with QA teams to prepare test plans, test scenarios, and test cases; ensured code coverage above 85%.

Supported monthly On-call Production Support, resolving ServiceNow tickets, identifying root causes, and applying fixes.

Ensured compliance with Salesforce Governor Limits, security best practices, CRUD/FLS, and platform- recommended patterns.

Built and supported REST API integrations with external systems, including error handling and logging. Led deployments using Copado and CI/CD pipelines; resolved deployment issues and dependencies. Provided production support, resolved ServiceNow tickets, performed root-cause analysis, and implemented fixes.

Worked closely with business users and product owners to gather requirements and deliver scalable Salesforce solutions.

Tools and Technologies: Salesforce, Salesforce Workbench, Visual Studio Code,Force.com, Salesforce Apex, LWC, Flows, REST APIs, CI/CD, Data Loader, APIs, Scrum/Agile, Test Automation. Client: GE Healthcare

Role: Salesforce Administrator

Duration: Jan 2016 – Nov 2019

Served as core Salesforce Administrator supporting Sales Cloud and Service Cloud users. Managed user accounts, profiles, roles, permission sets, sharing rules, and security configurations. Created and maintained standard and custom reports, dashboards, and scheduled analytics. Built workflows, approval processes, validation rules, and email alerts to automate business processes. Performed data imports, exports, cleansing, and large-scale data migrations using Data Loader. Assisted release teams with deployments, smoke testing, and post-production validation. Monitored scheduled jobs, batch processes, debug logs, and overall system health. Involved in the analysis, design, development, and customization in the implementation of Salesforce.com modules.

Worked on enhancements to SFDC application as required by business users from time to time which included implementations in Service Console of Sales force. Huge data loads included millions of records- thereby involving my intense role during data migration for all the major projects in production and sandbox instances. Tools and Technologies: Salesforce, Force.com platform, Visual Force (Pages, Components & Controllers), Jira, Salesforce Apex, Reports, Email Services, Security Controls, Custom Objects, Custom Tabs.

EDUCATION

MBA (Finance) – UCCBM, Kakatiya University, Warangal bachelor’s degree – Mahaboobia Panjethan Degree College, Kakatiya University

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