Senior Cloud Engineer AWS Platform Support

Divya Telugu

San Jose, CA ***************@*****.*** 913-***-****

SUMMARY

A Dedicated Cloud Engineer and Application Support Specialist with over five years of experience supporting large-scale AWS environments hosting high-volume enterprise applications. Strong hands-on expertise in AWS services including EC2, S3, VPC, EKS, ECS, CloudFormation, CloudWatch, and IAM. Experienced in incident management, root cause analysis, and operational optimization within ticket-based support environments. Proficient in Kubernetes, Terraform, and automation frameworks to enhance scalability and reliability. Skilled in troubleshooting complex cloud issues, training users for self-diagnosis, and implementing preventive strategies to improve security and operational efficiency.

CORE TECHNICAL SKILLS

Cloud Platforms: AWS (EC2, S3, VPC, EKS, ECS, CloudFormation, CloudWatch, IAM)

Containerization: Kubernetes, EKS, Docker

Infrastructure as Code: Terraform, CloudFormation

Monitoring & Logging: CloudWatch, centralized logging, alerting

Incident Management: Ticketing systems, escalation workflows, root cause analysis

Networking: VPC configuration, security groups, load balancers, routing

Automation: Bash, Python scripting

CI/CD & Deployment: GitHub Actions, Jenkins

Operating Systems: Linux

Documentation & Training: SOP development, knowledge base articles

PROFESSIONAL EXPERIENCE

Senior Cloud Engineer – AWS Platform Support

Koch – California, United States Mar 2025 – Present

Delivered advanced-level incident management support for AWS platforms hosting high-volume enterprise applications.

Served as the primary point of contact for application developers via a structured ticketing system.

Managed AWS infrastructure including EC2, S3, VPC, IAM, and CloudWatch to ensure secure and reliable operations.

Supported containerized workloads running on EKS and ECS clusters in production environments.

Implemented Infrastructure as Code using Terraform and CloudFormation for consistent environment provisioning.

Conducted thorough root cause investigations and documented corrective and preventive action plans.

Automated operational workflows using Python and Bash scripting to improve scalability and reduce manual effort.

Optimized CloudWatch alerting and monitoring to enhance incident detection and response time.

Trained development teams to self-diagnose and troubleshoot common AWS-related issues.

Improved operational efficiency by streamlining event management and escalation procedures.

Cloud Engineer – AWS & Kubernetes Operations

Cerner Corporation – United States Aug 2024 – Feb 2025

Provided application support for AWS-hosted workloads including EC2-based applications and S3 storage services.

Managed EKS clusters and supported Kubernetes-based microservices deployments.

Configured IAM roles and security policies to enforce least-privilege access controls.

Supported VPC networking configurations including routing tables and security group management.

Implemented monitoring strategies using CloudWatch metrics, logs, and alarms.

Responded to and resolved incident tickets within defined SLA timelines.

Conducted post-incident reviews to identify root causes and recommend preventive measures.

Assisted in automating infrastructure provisioning using Terraform modules.

Optimized AWS resource utilization to improve performance and cost efficiency.

Communicated effectively with stakeholders across technical and business teams during incident resolution.

DevOps Engineer – AWS Infrastructure & Support

Cognizant – India Nov 2021 – Dec 2023

Supported enterprise AWS environments including compute, storage, and networking services.

Managed ECS and Kubernetes deployments to ensure scalable container orchestration.

Automated infrastructure deployments using Terraform and CloudFormation templates.

Investigated and resolved application performance issues using logs and system diagnostics.

Implemented security controls using IAM policies and encryption best practices.

Maintained CloudWatch dashboards and alert configurations for proactive monitoring.

Assisted in handling high-severity incidents and coordinating cross-team resolutions.

Developed automation scripts to streamline operational tasks and reduce downtime.

Documented troubleshooting guides and knowledge base articles for application teams.

Contributed to continuous improvement of operational processes and reliability standards.

DevOps Engineer – Enterprise Cloud Operations

Citi – India Mar 2020 – Oct 2021

Provided AWS application support for enterprise financial systems hosted on EC2 and S3.

Assisted in configuring VPC networking and secure access controls.

Supported containerized application deployments in Kubernetes environments.

Participated in incident management and ticket-based support workflows.

Implemented logging and monitoring strategies to maintain high availability.

Conducted root cause analysis for recurring infrastructure issues.

Assisted in automating repetitive support tasks using scripting tools.

Collaborated with development teams to improve deployment reliability.

Maintained detailed documentation for incident resolution and compliance purposes.

Contributed to optimizing operational processes to enhance system security and efficiency.

EDUCATION

Master of Science in Computer Science, University of Central Missouri, USA

Bachelor of Science in Computer Science, Jawaharlal Nehru Technological University, Hyderabad, India

CERTIFICATIONS

AWS Certified Solutions Architect – Associate

Certified Kubernetes Administrator (CKA)

HashiCorp Terraform Associate

Microsoft Certified: Azure Administrator Associate

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