Retail & Sales Operations Leader - 15+ Years Experience
Resume:
Nakiah Hutchins
Retail & Sales Operations Leader
n 601-***-**** )n **************@*****.*** n Natchez, MS Professional Summary
Results-driven retail and sales leader with 15+ years of experience across wireless retail and automotive sales. Proven ability to grow revenue, improve operational performance, and build high-performing teams through hands-on coaching, KPI-driven accountability, and a strong focus on customer experience. Core Skills
Retail & Sales Leadership Consultative Selling Team Development & Coaching KPI & Performance Management Customer Experience Optimization Inventory & Loss Prevention Pipeline & Lead Management Operational Execution Microsoft Office Professional Experience
Blue Link Wireless — Store Manager Oct 2024 – Feb 2026
• Directed daily store operations including sales execution, staffing, scheduling, and customer experience.
• Recruited, trained, and coached sales associates to consistently exceed monthly sales and accessory attachment goals.
• Drove revenue growth through structured sales coaching, KPI tracking, and performance accountability.
• Managed inventory, cash handling, and loss prevention while maintaining strong audit results. Mississippi Auto Direct — Sales Consultant Jan 2024 – Oct 2024
• Delivered consultative vehicle sales by identifying customer needs, budget, and financing options.
• Managed the full sales cycle from lead follow-up and test drives through closing and vehicle delivery.
• Built repeat and referral business through consistent follow-up and relationship management. C Spire — Market Manager Jun 2022 – Jan 2024
• Oversaw regional sales operations across multiple retail locations within the market.
• Led, coached, and performance-managed a team of 10+ associates and store leaders.
• Exceeded market sales targets by up to 25% through local marketing, coaching cadence, and KPI focus.
• Increased foot traffic by 15% through community outreach and promotional initiatives.
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