Aspiring Software Engineer with IT Background

Rumana Shaik

Bengaluru, India – ****** Phone: 970******* Email: ************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented B.Tech Information Technology graduate with strong foundations in software development, application design, testing, and implementation using Python and C. Experienced in dynamic, client-focused environments, translating business requirements into effective technology solutions. Strong analytical, problem-solving, and communication skills with a commitment to quality delivery, ownership, and continuous learning of new technologies and automation trends. SKILLS

Python Programming Customer-Centric Solution Delivery

C Programming Code Quality & Peer Collaboration

Business Requirement Analysis Team Collaboration & Communication

Problem Solving & Analytical Thinking Time Management & Ownership EXPERIENCE

Digital Interaction Advisor – 24/7.ai (Target), Bengaluru Jun 2024 – Nov 2025

Delivered technology-enabled customer support solutions ensuring timely and high-quality resolution.

Analyzed issues to identify root causes using structured problem-solving approaches.

Worked in fast-paced environments meeting performance and quality benchmarks.

Collaborated with teams to ensure successful solution implementation.

Demonstrated strong verbal and written communication skills.

Took ownership of assigned tasks and ensured on-time delivery. EDUCATION

Bachelor of Technology (B.Tech) – Information Technology SRK Institute of Technology, Vijayawada 2020 – 2024 CGPA: 7.17

Intermediate – Narayana Junior College, Vijayawada 2018 – 2020 GPA: 7.86

Secondary School – Ravindra Bharathi Public School, Vijayawada 2018 GPA: 9.5

INTERNSHIPS

Data Engineering Virtual Internship (Jan – Mar 2024)

AI-ML Virtual Internship (May – Jul 2023)

PROJECTS

Smart AI Models to Identify Skin Diseases

Designed, built, tested, and implemented AI-based image classification models.

Used CNN, VGG, and ResNet architectures.

Technologies: Python, TensorFlow, Keras, NumPy, Pandas. CERTIFICATIONS

Python Programming Language – Cisco

Programming Essentials in C++ – Cisco

JavaScript Essentials 1 – Cisco

Associate Developer – Blue Prism

Microsoft Cybersecurity – AICTE

DeepLearning.AI

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