Call Center Customer Support Advisor - Experienced, Solution-FDriven
Resume:
TRACY ROORDA
S U M M A R Y
Skilled at operating with little oversight to complete tasks efficiently, specializing in problem-solving and relationship building. Expertise in staff training, operational efficiency enhancement, and safety. Coupled with strong organizational skills and committed to maintaining high standards in fast-paced environments, with experience in both culinary and administrative roles. E X P E R I E N C E
Guest Service Co-Worker
Kwik Trip Store #1090 New Prague, USA October 2020 - Current Head Chef And Kitchen Manager
Memories & Milestones Academy New Prague, USA March 2013 - January 2022 Pastry Department Member
Sofitel Hotel Bloomington, USA June 2008 - October 2012 Sales Administrator
MacDermid ColorSpan Hopkins, USA April 1994 - October 2006 Assist guests to ensure the highest customer experience Clean and maintain the store and equipment
Support kitchen
Provide management with information about the condition of the store, equipment, and supplies
Train additional staff on overnight procedures.
Process customer transactions quickly and accurately at the cash register. Developed recipes for the academy
Prepared and delivered food for the secondary location. Prepared and served food for the primary location
Ordered supplies, managed invoices, trained staff, and maintained sanitary standards.
Prepared pastries for restaurant, cafe, banquets, and room service in accordance with the restaurant's requirements.
Delivered attentive service at special banquets, contributing to high customer satisfaction.
Developed the inventory system for the Pastry Department, streamlining stock management.
Sales Administrator
Technical Support Administrator
Resolved customer inquiries efficiently, enhancing overall satisfaction. Oversaw financial records and transactions, ensuring accuracy and compliance. R E F E R E N C E S
Available upon request
S K I L L S
Problem solving
Time prioritization and organization
Relationship building
Adaptability
Quick learning
E D U C A T I O N
Associates in Applied Science Degree
Pastry Chef
Le Cordon Bleu College of Culinary
Arts, Mendota Heights, MN
March 2008
President's List
GPA: 4.0
Honor Roll
C O N T A C T
*********@*****.***
New Prague, MN 56071
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