Logistics Specialist
Resume:
Sakina Pervez ***** Marist Lane
Chino, CA, *****
*********@*******.***
EXPERIENCE
Dynamic Agency, Pomona, CA - Customer Service Representative Apr 2025- Present
● CSR as a temp at Vulcan Materials Co.
● Customer Communication: Incoming phone calls about 40-80 a day, outbound phone calls about 30-50 a day.
● Order Entry and Management: Accurately enter customer orders into our system Plant Scheduling, Apex, ensuring timely and efficient processing. I have also used salesforce in the past for order fulfillment.
● Order Fulfillment and Follow-up: Monitor order status, identify potential delays, and follow up with the production team to ensure timely resolution.
● Quoting and Pricing: Doing about 10-20 quotes for customers in our LA area. This includes matching accurate pricing, emailing quotes to sales/customers, confirming price changes with our analysts. West Coast Gasket, Brea, CA - Executive Assistant to Vice President Nov 2024- Apr 2025
● Order Entry and Management: Accurately enter customer orders into our system Epicor (Kinetic), ensuring timely and efficient processing. I have also used salesforce in the past for order fulfillment.
● Order Fulfillment and Follow-up: Monitor order status, identify potential delays, and follow up with the production team to ensure timely resolution.
● Customer Communication: Proactively communicate order status, delays, and resolutions to customers primarily through phone calls or emails.
● Liaison between Departments: Collaborate with production, sales, and other teams to ensure smooth order fulfillment, resolve issues, and identify process improvements.
● Scheduling: Phone calls and meetings for the VP with vendors and customers
● Distributing and Filing: Organizing documents provided by VP and distributing to appropriate departments
CBRE, Orange/Newport, CA- Real Estate Service Admin Jun 2024- Oct 2024
● Tenant Support: Acted as the primary point of contact for all tenants in both Orange and Newport, addressing inquiries and resolving any issues in a timely manner to ensure tenant satisfaction. SKILLS
Verbal Communication
Proficient in Microsoft Office,
Excel WS, Adobe
Conflict Resolution
Leadership Experience
Customer Service
Salesforce
Cash Handling
LANGUAGES
English, Urdu, Hindi
CHARACTERISTICS
Punctual
Organized
Team Player
Proactive
Adaptable
● Inventory Management: Oversaw the placement of restock orders to maintain adequate supplies across both properties.
● Administrative Tasks: Managed a range of administrative duties, including processing and approving work orders, managing the mail, creating purchase orders, and handling reservations as needed.
● Vacancy Management: Prepared vacant suites for tours, ensuring that each space was in optimal condition for potential tenants and visitors Proponent, Brea, CA- CRM 3
Jun 2022- Jan 2024
● Managing 80 customer accounts, such as airlines, commercial and non commercial
● Placing orders, answering any questions about open orders, coordinating any issues to the appropriate department for resolutions
● Assist with teammates workload when necessary, participate in leadership meetings
● Identifying new business opportunities/maintaining client communications
Aston Carter, Chino, CA- Customer Service Representative Jan 2022- Jun 2022
● Customer Service for American Honda
● Answering incoming calls regarding issues or complaints (50-70 calls a day)
● Tech assistance
● Worked with Salesforce to process cases or issues to resolution Rapid Response Monitoring, Corona, CA- Customer Service Representative
Jan 2021- Jun 2021
● Calling customers when there is alarm activation
● Dispatching appropriate emergency services (police, fire, medical) when needed.
● Providing proper customer service for non-emergency scenarios.
● Ensure procedures were properly followed if the situation escalated Studio Movie Grill, Monrovia, CA- Server/Tactical Trainer Sept 2018- Mar 2020
● Being in charge of server team of 5-6 people daily
● Serving guests in the theater before and during movie
● Cash Handling
● Training new incoming servers, and going to new locations to train teams and have a soft opening
Disneyland Resort, Anaheim, CA— Hostess
Oct 2016- Nov 2018
● Seating guests inside a restaurant
● Checking in reservations and making them in person and over the phone
● Handling large crowds; guest control during events
● Helping keep menus and other indoor items neat and tidy Bj’s Restaurant and Brewhouse, Chino Hills, CA— Hostess, Food Runner, Takeout
Aug 2015- Oct 2016
● Seating guests
● Organizing reservations
● Taking food/drinks to appropriate tables
● Assisted with making takeout orders, POS experience Disneyland Resort, Anaheim, CA— Salesperson
Nov 2014- Jun 2015
● Point-of-Sale experience
● Store Organization
● Cash Handling
● Managing large crowds during store hours
EDUCATION
Ruben S. Ayala High School, Chino Hills, CA — High School GED
August 2012- Jun 2014
Mt. San Antonio College, Walnut, CA — Associate, Sociology August 2014- Jun 2020
California State Polytechnic University, Pomona, CA — Bachelors, Sociology
August 2020- June 2023
REFERENCES
Available on request
VOLUNTEER WORK
● Black Army 1850 (Non profit): 2021-Present
● 3252 (Non profit): 2018- Present
● Key Club: 2010-2012
● Operation Smile: 2010-2012
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