Operations Leader and Small Business Owner

Tabatha McIntosh

Louisville KY 502-***-****

************@*****.***

Professional Summary

Results-driven business owner and operations leader with over 20 years of experience in logistics,

warehouse management, account supervision, and residential/commercial cleaning services.

Proven ability to manage teams, streamline operations, maintain client relationships, and grow

revenue.

Professional Experience

Owner Heaven Scent Cleaning (April 2014 – Present)

• Founded and manage residential and commercial cleaning company

• Oversee daily operations, scheduling, and staff supervision

• Manage client accounts, contracts, and billing

• Conduct quality control inspections to ensure high standards

• Build long-term relationships with property managers and real estate professionals

Inbound Manager Gilt Groupe (April 2014 – October 2017)

• Supervised inbound warehouse operations and receiving teams

• Managed inventory control and product flow processes

• Trained and coached staff to meet productivity goals

• Ensured compliance with safety and operational standards

Account Supervisor UPS / TFE Group • Supervised account operations and customer service teams

• Managed high-volume shipping accounts

• Resolved escalated client issues and service concerns

• Maintained strong client relationships and retention

Skills

• Business Management

• Operations & Logistics

• Team Leadership

• Customer Service Excellence

• Inventory Control & Quality Assurance

• Typing skills 55 wpm

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