Customer Service Leader with Operations Experience

VANESSA MCMAHAN

Swannanoa, NC *****

****************@*****.***

+1828 -573-1899

Professional Summary

I am a hardworking employee with experience in customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Authorized to work in the US for any employer

Work Experience

Front Desk Agent

Aspen dental-Asheville, NC

August 2025 to December 2025

• Greeted and checked in patient’s, ensuring a warm and welcoming experience upon arrival

• Maintained a clean and organized front desk area at all times for efficient operations

• Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed

• Checking in receiving and out going orders. Bank deposits, opening/closing office. BOH Team Member

Fresh Woodfired Pizza and Pasta-Black Mountain, NC November 2023 to July 2025

Prepping, veggies, dressing,

Making lasagna, Desserts, bologna sauce, marinara sauce, Washing Dishes

Salads

Sandwiches

Pastas

Platters

General Manager

Papa John's-Swannanoa, NC

August 2020 to September 2022

Manage employees who became more than just a team, they became a family Customer service, responding to complaints online or phone Planning orders, explanation of discounts between in-store & online to honor for customers Scheduling, hiring, open, close store

Daily deposits, weekly food and drink order

Daily inventory, weekly sales report, period target inventory, til audits Assistant Manager/General Manager

Papa John's-Swannanoa, NC

November 2016 to February 2018

Open, close store, financial management, depositing, making truck orders both food and drinks, scheduling, hiring, making large orders, handling complaints, replace orders Sales Associate

Hancock Fabrics-Asheville, NC

January 2014 to July 2016

Fill orders, stock, unload truck, measuring and cut fabrics, placing orders for customers, looking and organizing fabrics by upc, details, up sale in products advertised. Barista Sales Representative

Starbucks-Swannanoa, NC

October 2014 to June 2015

Making and creating new drinks for customers

Learning different ways different drinks are made how they taste, which roast is light, medium and dark as well which is more acidic

Learn difference with which teas don't have caffeine an which drinks has coffee an which don't Which type of milk is used for which drink or is best for a drink. Assistant Manager

Catherines-Asheville, NC

January 2013 to March 2014

Up sailing 6 item wardrobe, tagging price on clothing, stock, measuring woman for right fit, setting up store every season with new clothes on mannequins, setup for dress shows, make customer calls for their orders.

Assistant Manager

Jersey Mike's Subs-Asheville, NC

February 2012 to July 2013

Open and closing store

Money management, inventory, slicing deli meats, prep food, stock, making truck orders for store, catering for businesses and schools, transferring orders to other stores, helping with scheduling & training.

Acct Manager

Education

High school diploma

Winslow High School-Winslow, AZ

May 2001

Skills

• Phone answering

• POS

• Patient interaction

• Management

• Restaurant management

Barista experience

Supervising experience

Retail management

Upselling

Management

Store Management Experience

Assistant Manager Experience

Profit & Loss

Ingredient Preparation

Stock Rotation

Sauce Preparation

Kitchen Organization

Vegetable Washing

Meat Cutting

Inventory Stocking

Flexible Schedule

Highly Motivated

Safe Food Handling

Dependable and Reliable

Punctual and Honest

Policy and Procedure Compliance

Team-Oriented

Active Listener

Food Storage

Food Inspection

Teamwork and Collaboration

Proper Portioning

Team Collaboration

Stocking and Replenishing

Ingredient Inspection

Attention to Detail

Willingness to Learn

Cleaning and Sanitizing

Foodservice Sanitation

Cleaning and Organization

Food Preparation

Measurements and Weights

• Phone communication

• Managing patient records

Additional Information

References

1. Mark Tomczak 828-***-****

2. Alissa Harrington 828-***-****

3. Camryn Ormond 828-***-****

4. Christian Stacy 828-***-****

5. Braxon Brodie 850-***-****

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