Mortgage Underwriting & Credit Analysis Leader

Jevon Garrett

Charlotte, NC ***** • 704-***-**** • **************@*****.***

PROFESSIONAL SUMMARY

Experienced mortgage underwriter and customer service leader with over 20 years in banking, financial services, and client support. Skilled in credit analysis, mortgage processing, compliance, and team leadership. Proven ability to deliver accurate, timely decisions and maintain strong customer and stakeholder relationships.

CORE COMPETENCIES

Mortgage Underwriting (Fannie Mae/Freddie Mac)

Credit & Financial Analysis

Customer Service Excellence

Regulatory Compliance (Reg 60, SOX)

Loan Processing & Documentation

Team Leadership & Training

Quality Assurance

Verbal & Written Communication

PROFESSIONAL EXPERIENCE

Wells Fargo – Charlotte, NC; Underwriter I (2021–2025)

Evaluated credit risk and made decisions on conforming mortgage loans.

Reviewed financials, ensured compliance, and communicated credit decisions.

Liaised with investors for approvals and rationale documentation.

Kelly Services / AXA Equitable – Charlotte, NC; Reg 60 Case Manager (2018–2021)

Prepared and reviewed regulatory forms for insurance replacements.

Maintained SOX documentation and coordinated with advisors and carriers.

Time Warner Cable / Spectrum – Charlotte, NC; Signature Home Advisor (2016–2018)

Delivered premium support to high-value customers.

Handled technical troubleshooting, service retention, and FCC-regulated services.

Publix – Charlotte, NC; Customer Service Staff (2014–2016)

Oversaw store operations, cash handling, and customer experience.

Managed daily opening/closing procedures and staff coordination.

Wells Fargo – Charlotte, NC; Mortgage Specialist II / Premier Banker / Loan Documentation Specialist (2008–2013)

Supported underwriting, loan closings, and customer banking services.

Promoted financial products, resolved escalated issues, and ensured documentation accuracy.

TECHNOLOGY & TOOLS

Windows OS, Microsoft Products, FileNet, Data Vision, Lean, Merlin, TPX/IP, EDS, Rush

EDUCATION

DeVry University – Addison, IL

Studies in Computer Science Management (1998–2002)

CPCC

Business Management- Enrolled

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