Security Services & Program Development Leader

UMAR ABUBAKAR

Cell: 347-***-****• ***********@*****.***

Professional Summary

Dedicated candidate eager to leverage knowledge in security services,social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.

Skills

Security Supervisor Case coordination

Eligibility Assessments. Managing Case files

Case Notes Operational Standards

Training Initiatives Administrative Support

Program Development Data processing.

Social Work. Time management

Proficient in Microsoft Word, excel, outlook, Power Point Work History

Security Shift Supervisor, 10/2023 Till Date

Lead Security Group- Manhattan, NY

Responsible for managing the security team for a specific shift, which involves tasks like scheduling, monitoring performance, and maintaining safety standards to protect people and property. Respond to alarms and emergencies, investigate incidents, and handle customer or client complaints. Maintain detailed daily records of security-related incidents, prepare reports for management, and assist with administrative tasks like payroll submissions. Conducting regular site inspections, monitor surveillance systems and alarms, and ensure all security equipment is functioning correctly. Train new and existing officers on security procedures, safety protocols and the use of new equipment. Act as a point of contact between the security team, clients, and other departments or external agencies like law enforcement. Shift Supervisor, 12/2020 to 12/2021

Center For Urban Community Services – Queens, NY

Reviewed all resident complaints and incident reports and ensured follow-up on all findings. Ensure the smooth running and supervision of all residence-related staff and services on a day-to-day basis, to ensure that all residence goals, targets, and performance outcomes are met on a daily/weekly/monthly basis.

Coordinate the day-to-day work of residence staff to ensure client success. Identified and documenting staff development issues and ensuring staff completion of agency mandated courses, core curriculum, and other indicated training. Scheduled staff shifts to secure adequate coverage and productive workflows. Ensured program compliance with all relevant government regulations. Ensured accurate and timely submission of all program statistics and reports Provided leadership, guidance, and support to staff members.

Maintain client contact and feedback such as provide daily wakeup calls for all clients in the facility

Warehouse Shift Supervisor, 01/2020 to 11/2020

Parts Authority - Bronxdale,NY

Oversees daily warehouse operation, including managing staff, overseeing the receipt, storage, and dispatch of goods, and ensuring a safe and efficient workflow. Supervise and guide warehouse staff, assign daily tasks and monitor their performance. Oversee the receiving, storing, and dispatching of goods, while maintaining accurate inventory records.

Ensure the smooth and efficient flow of products, manage logistics and meet performance targets. Enforce safety protocols and procedures, conduct safety inspections, and ensure compliance with company policies and regulations.

Liaise with other departments, such as purchasing and distribution, to coordinate activities and resolve issues. Address and resolve issues that arise on the warehouse floor, including inventory discrepancies and safety

Shift Supervisor, 05/2018 to 12/2020

Heartshare Human Services Of NY – Queens, NY

Completed daily financial activities and prepared weekly reports for management to inform decision-making.

Conducted routine inspections to check quality and compliance with established specifications. Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Assure compliance with regulatory requirements (HIPAA, the Company Compliance Plan, DEA)

Ensure that supports are provided with consideration for each person's individualized needs and routines.

Supervises the department's day-to-day operations as they relate to Day Service Programming setting and ensure adequate coverage at all times. Participating in the training and development of direct support professionals; and working jointly with other team members to assure that person centered support plans are carried out. Ensures reporting of allegations of abuse, neglect and incidents to the appropriate external parties

(Justice Center, OPWDD) and internally.

Assist the Program Assistant Coordinator in coaching and mentoring employees, and follow through with progressive disciplinary actions, as needed. Education

Bachelors Of Business Management

Certifications

Security Certificate, First Aids, CPR, AED

Recognizing and Reporting Child Abuse

Food Handler

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