Versatile Customer Service & Operations Professional

Bronx, NY, ***** *************@*****.*** 646-***-****

OBJECTIVE To obtain a position in which I can learn more and will allow growth in the company,

I would like to be able to use my knowledge and know-how of all the account and

customer service background.

SKILLS & ABILITIES I have exemplary managerial and customer service skills. I was in charge of

managing approximately 120-150 accounts that were in collections. I only had one

week to remove these accounts from collections.So that they became active

accounts. Also proficient in Microsoft Word, Excel, Outlook, and Adobe Photoshop

EXPERIENCE

FOOD SERVICE WORKER- THE TEMPOSITION GROUP OF COMPANIES

EDGE CUSTOMER SERVICE AMBASSADOR

Job duties include delivering food services for lunch and dinner to patients. Maintain

scheduled deliveries for 15-25 rooms. Conduct cleaning before and after shifts.

HEAD COOK/ KITCHEN MANAGER-SSA GROUP

Job duties include managing the funnel cake house and all its operations. Accounting for all

inventory before and after shifts. Maintaining the front and back of the kitchen

INVENTORY CLERK- BURLINGTON COAT FACTORY

Job duties include completing all inventory that is delivered to the store. Merchandising all

garments, installing alarms on all clothing, shoes, and accessories.

THE EDGE AT HUDSON YARDS

Job duties included being a single point of contact for visitors, providing information about

programs and services in all aspects of Hudson Yards, including special events, exhibitions,

and programmatic offerings. Oversight of guest queues while actively promoting Hudson

Yards Experiences, experiential packages, merchandise, restaurant services, and the entire

campus.Process onsite merchandise sales; manage product inventory and kiosk

integrity.Communicate and uphold Related and Hudson Yards policies. Resolve customer

service issues by exercising discretion and using independent judgement while delivering a

world-class customer experience.Support all areas of attractions and public space of the

experiences as directed.

DELIVERY MID-BRONX SENIOR CITIZEN: MEALS ON WHEELS

Job duties included doing daily inventory, loading and delivering large amounts of hot and

cold food according to the amount of senior citizens in one’s route. Then delivering

customers food with a smile, finished by completing the day’s route, and cleaning the

company’s truck for the day.

SECURITY/RECEPTIONIST BARRIER FREE LIVING

Job duties included greeting all visitors and direct them to appropriate areas of shelter,

search all bags of person entering and exiting the premises. Answered phones in a

courteous manner, maintain all agency material with visitor and staff at all times. As well as

working knowledge of all fire and alarm system running in the company.

BILLING COLLECTIONS MANAGER CABLEVISION

Job duties included saving accounts by getting customers to pay their past due payments.

Assisting customers with programming the TV cable. Training all new customer service

representatives of the company on basics such as answering phone, handling custom

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