Operations & Office Coordinator with 20+ Years of Experience

Holly Reigle

*****.******@*****.***

Holly Reigle

*****.******@*****.*** 734-***-**** Toledo, OH linkedin.com/in-holly-reigle-8771651a Dedicated and results-driven Office Coordinator with over 20 years of experience optimizing administrative operations. Proficient in managing complex, concurrent tasks while maintaining high accuracy and attention to detail. Expert in streamlining office processes, coordinating schedules, and delivering exceptional customer service. Strong background in operational compliance and consistently exceeding performance targets.

Tools Unlimited / Richland Industries, Toledo, OH

Accounts Receivable Sept 2024 -Present

● Manage the full-cycle accounts receivable process, including invoicing, payment collection, and account reconciliation.

● Ensure meticulous record-keeping and data entry accuracy within the company’s accounting system.

● Resolve customer inquiries with professional and prompt communication across multiple channels.

● Maintain strong vendor relationships to ensure high-quality procurement and service delivery Alliance One, LLC Toledo, OH - Maumee, OH

Client Operations Supervisor Apr 2023 - Sep 2023

● Directed a team in the successful completion of project deliverables, meeting established goals and benchmarks.

● Delivered high-quality customer service, resulting in increased satisfaction and repeat business.

● Conducted comprehensive training programs, improving team competencies and performance Customer Relationship Team Leader (Remote) Dec 2020 - Apr 2023

● Managed a team of 30–50 members, overseeing operational workflows and shift responsibilities for both in-office and remote agents.

● Coached and developed team members to surpass individual and collective performance targets.

● Analyzed productivity and KPIs to provide constructive feedback and ensure adherence to client standards.

● Trained agents on key platforms including Salesforce, SharePoint, NICE Hubs, VPAS, and CCMS.

Customer Relationship Manager (Remote) Jul 2020 - Dec 2020

● Optimized productivity by maintaining proactive customer relationships and ensuring consistent service levels.

● Processed mortgage payments and managed inbound communications regarding forbearance and deferral with high empathy.

● Ensured strict operational integrity and compliance with company policies across multiple departments.

Holly Reigle

*****.******@*****.***

TST Expedited Services Woodhaven, MI Safety & Compliance Clerk Mar 2019 - Nov 2019

● Managed comprehensive safety and compliance audits to ensure driver files met all regulatory standards.

● Coordinated driver orientations and drug testing protocols while supporting Owner-Operators with contract documentation

Freight Rite Inc. Toledo, OH AR Clerk Jan 2018 - Mar 2019

● Maintained high accuracy in data entry, ensuring meticulous record-keeping within the company's database system.

● Handled customer inquiries with promptness and professionalism, utilizing multiple communication channels, and contributed to effective documentation management for quality audits.

Clearview Tinting LLC Toledo, OH Office Manager / Inside Sales Jun 2016 - Jan 2018

● Managed CRM database updates and report generation to ensure data integrity for business operations.

● Processed weekly payroll for a staff of 12, ensuring 100% accuracy and timeliness.

● Resolved customer inquiries, coordinated appointments, and managed vendor relationships. Certificates & Training

Sales & CRM Overview: Salesforce, Pathstream (Jan 2024) GHS Training for Managers & Supervisors: NEHA (Jan 2015) HACCP Manager: National Environmental Health Association (Jan 2015) Core Skills

Software: Salesforce, SharePoint, QuickBooks, WebEx, Microsoft Office, NICE Hubs. Operations: Payroll Management, Accounts Receivable, Safety & Compliance, CRM Maintenance. Leadership: Team Coaching, Performance Management, Conflict Resolution, Remote Workforce Integration.

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