Dynamic Customer Service Professional with POS Expertise

Sheryl Williams

Fort Lauderdale, FL *****

954-***-**** - *************@*****.*** - WWW: Bold Profile Professional Summary

Dynamic professional with a proven track record at Wawa, excelling in customer service and efficient transaction processing. Leveraged strong work ethic and integrity to enhance customer satisfaction and drive sales. Skilled in POS systems and adept at fostering positive guest experiences, consistently achieving high customer retention rates.

Skills

• Customer service • Customer assistance

• Work ethic and integrity • Patience and empathy

Work History

06/2025 to 11/2025 Cashier/Deli

Wawa – Davie, FL

• Processed customer transactions efficiently using point-of-sale systems. Assisted customers with product selection and inquiries to enhance shopping experience.

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• Maintained accurate cash drawer and balanced register at shift end. Supported inventory management by restocking shelves and organizing merchandise displays.

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12/2024 to 04/2025 Server

IHOP – Plantation, FL

• Delivered exceptional customer service in fast-paced dining environment.

• Assisted in menu presentation and provided detailed food descriptions to guests.

• Collaborated with kitchen staff to ensure timely order fulfillment and accuracy.

• Maintained cleanliness and organization of dining area and service stations. 10/2023 to 05/2024 Server

Wings And More – Davie, FL

Provided exceptional customer service, ensuring dining satisfaction and repeat patronage.

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• Assisted in maintaining cleanliness and organization of dining area and kitchen. Collaborated with team members to ensure timely food delivery and accuracy of orders.

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• Adapted quickly to menu changes and daily specials, enhancing guest experience. 09/2022 to 07/2023 Server

IHOP – Duluth, GA

• Adapted quickly to changing priorities during peak business hours.

• Processed customer payments efficiently using point-of-sale system.

• Supported team members by sharing best practices for enhancing service quality.

• Resolved guest concerns promptly, ensuring positive dining experiences. 03/2022 to 06/2023 Cashier

Publix – Lawrenceville, GA

• Processed customer transactions efficiently using POS systems.

• Maintained accurate cash drawer, ensuring proper funds handling.

• Assisted customers with product inquiries and store navigation.

• Implemented promotional displays to enhance product visibility. Education

05/2003 Associate of Science: Nursing

Henry Ford College - Dearborn, MI

06/1983 High School Diploma

Cherry Hill High School - Inkster, MI

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