IT & Cybersecurity Specialist with Strong Systems Administration
Resume:
Shanika L. Brown
Savannah, GA
*********@*****.***
OBJECTIVE
To obtain an IT related opportunity that will allow me to utilize my education and hands-on experience.
QUALIFICATIONS
Several positions where excellent communications and organizational skills were demonstrated. I am able to make rational decisions under extreme circumstances. Reliable, motivated, and dedicated. Worked well in customer service. Familiar with Windows, Mac OS, JAMF, InTune, Microsoft Office which includes: Microsoft Office Professional, Microsoft Visio, and Microsoft Visual Studio. Other qualifications include RAPTOR, Structured Query Language (SQL), Ubuntu, and Fedora/Red Hat.
EDUCATION
ITT Technical Institute March 2015-Aug 2016 North Charleston, South Carolina
Bachelor of Science in Cyber Security
ITT Technical Institute June 2013-March 2015 North Charleston, South Carolina
Associate of Applied Science in Network Systems Administration
Graduated Summa Cum Laude at ITT Technical Institute
Received Associate’s Degree in Network Systems Administration
Received Highest Honors at ITT Technical Institute
Perfect Attendance at ITT Technical Institute
Member of the National Technical Honor Society
USAF Technical Training School April 1998-October 2000 Lackland AFB, TX
Certificate of Basic Military Training
Certificate of Training in Communications
United States Air Force Law
United States Air Force Ethics
United States Air Force History
Community College of the Air Force
SKILLS
Spreadsheet and Database Computer Structure and Logic Introduction to Networking Programming Physical Networking Client Server Networking I & II Linux Networking Information Security IP Networking Email and Web Services Database Concepts Communications Capstone IIS7 Web Pages Active Directory Domain Services Domain Controller Promoter Financial Organization Project Management VoIP Network Communications Infrastructure Risk Management VMware
WINDOWS 11 PROFESSIONAL
Windows Server Domain User Interface Active Directory Domain Controller Group Policy Internet Information Services/IIS File Allocation Tables Universal Disk Formant High Performance File System Recovery Console Active Directory Service Background Intelligence Transfer Service/BITS Domain Name System Dynamic Host Control Protocol Routing and Remote Access Service Windows Update Microsoft Management Console/MMC Peer to Peer Networking VMware Plug and Play Application Management Shared Access Install LAN and wireless infrastructure including switches (Juniper, Cisco, and Brocade), cabling (fiber cables), Installing access points (APs) and other peripheral components, following Standard Operating Procedures (SOPs), Standard Defined Wide Area Network (
EXPERIENCE
TekSystems October 2020-October 2024
iOS Mobile Device Manager/IT Systems Administrator
Server Management and Maintenance
Security and Compliance (Nessus Scans and Vulnerabilities)
Backup and disaster recovery
Port management for vSan
Create encryption for vSan by generating certificates in vSphere/vCenter
Linux (Debian, Ubuntu, Red Hat Fedora)
Tested, debugged, and performed troubleshooting duties in Linux platform
Provides excellent customer service including on-call support to end-users
Deploys, configures and maintains servers, including file/print and specialty applications
Creates and maintains district-approved computer images and licensed software
Installs software and deploys network applications using the district approved workstations management solution (Microsoft SCCM)
Supports, monitors and maintains the district email system
Conrex Property Management November 2018-October 2020
IT Specialist
Cisco switch/router troubleshooting (Hardwiring) into router to solve issue
Set up accounts in Azure Active Directory
Create shared mailboxes/groups in AD for specific departments
Program company issued devices i.e.: laptops, cell phones and iPads
Remote software management using Logmein Rescue and Microsoft Teams
Provide Tier 2 technical support for business/employees locally and remotely for other markets
Aid consultants and vendors for efficient system integration
BenefitFocus July 2017-June 2018 Daniel Island, SC
Application Consultant
First pass resolution of technical assistance telephone inquiries from multiple audiences regarding company products
Respond to phone requests from end-users who are utilizing online benefits enrollment application as it relates to functionality, navigation and general use of software applications
Provide an accurate timeframe for issue resolution if not able to resolve initially
Accurately create and document each customer interaction within a case tracking system (Salesforce)
Contribute to a team effort by accomplishing results as needed
Demonstrate and provide exemplary customer-service in all interactions
Provide billing/invoice information to all end users
Panasonic Avionics Corporation September 2015-October 2016 North Charleston, SC
OEM Field Engineer I
Software installation/configuration
Knowledge of aircraft avionics
Verifies all specifications and documentation of software installation
Understanding of wiring schematics
ITT Technical Institute Charleston August 2014-September 2015 North Charleston, SC
System Support Technician Asst./Instructor’s Aide
Formatting hard drives
Installing/Updating Software
Maintaining Information Security
Manages user accounts and profiles for computer, alarm, voicemail and phone systems.
Troubleshoots reported problems and documents diagnostic steps for issues related to computers.
Periphery equipment, alarm, and phone systems
Conducts research to find solutions and implements the most appropriate solution.
Implements software and hardware releases, bug fixes and/or operational improvements as directed by SST.
Collaborates with SST and/or third party service/warranty providers to restore services and correct core problems.
Provides technical/network support on the distribution of curriculum software images.
Assists students with client/server scenarios and simulators.
Digital Imaging
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