IT Operations & Project Management Professional

JAVIER GALLESTEY

305-***-**** ***********@*****.*** Miami, FL

EDUCATION: Computer Science and Information Technology Associate in Arts / July 2007 Electrical Engineer Bachelor’s Degree / July 2014

3CX Basic Certification

Udemy Security Awareness Training

SSD Techniques Certifications by Kingston Technology Florida Home Inspector License and Certification by Internachi. SKILLS:

Excellent written and verbal communication skills, able to convey technical information to both technical and non-technical stakeholders.

Relationship Building

Presentation and Communication

Customer service

Goal-Oriented and Results-Driven

Over a year of experience providing comprehensive IT support in a fast-paced environment, ensuring smooth operation of company systems and networks

Strong knowledge of computer hardware, software, and networking principles.

Experience with important software, tools and ITIL guidelines. (Microsoft Office Suite, Jira, Azure)

Experience working with auditors and security teams to ensure compliance with industry standards and implement robust security measures.

Solid understanding of electrical engineering principles, circuit theory, and electromagnetic theory.

Strong problem-solving and analytical abilities.

Ability to work under pressure and manage multiple priorities.

Fast learner of new procedures or tasks.

Ability to distribute and assign tasks to colleagues or subordinates. EXPERIENCE:

Home Inspector, FL Aug 2025

Licensed as HI by Internachi. Licence No. HI18307

GAELO LLC, Miami, FL – Dec 2024 – Present

Running my own pressure washing business.

New Form, Miami, FL – Project Manager Dec 2024 – Present

- Project Planning and Coordination

2

Develop detailed project plans, including timelines, budgets, materials, and resource allocation.

Review architectural or design plans to understand scope, constraints, and client goals.

Coordinate with designers, engineers, and subcontractors to finalize project details.

Obtain necessary permits and ensure compliance with local building codes and regulations.

- Team and Subcontractor Management

Assign daily or weekly tasks to crews and subcontractors.

Schedule work sequences to ensure smooth workflow and prevent delays.

Supervise on-site activities to ensure quality workmanship and safety standards.

Build and maintain positive relationships with tradespeople (plumbers, electricians, carpenters, etc.).

- Client Communication

Serve as the main point of contact between clients and the GC.

Conduct walkthroughs, discuss design changes, and handle questions or concerns.

Provide progress updates and ensure client expectations are aligned with project realities.

Manage client approvals on design modifications, materials, and finishes. Comcast, Xfinity, Miami, FL – Retail Sales Consultant Oct 2023 – Nov 2024

Delivering high-impact sales, technical support, and personalized customer experiences.

Identifying client needs, upselling services, resolving complex issues, and maintaining strong customer relationships in a fast-paced retail environment.

Work with cross-functional teams, meeting sales targets, and adapting to evolving technologies. Palace Resorts, Miami, FL – Business Sales Specialist Jul 2023 – Oct 2023

Exhaustive knowledge of Palace Resorts hotels, packages and amenities.

B2B outreach, lead generation, and maintaining long-term partnerships through excellent service and follow-up.

Consistent training to all the travel agencies assigned to my postion My ITBrain, Miami, FL - IT Support Apr 2022 – Jul 2023

Respond to user inquiries and providing technical support via various channels such as phone, email, or in-person.

Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and other peripherals.

Install, configure, and maintain computer systems, software applications, and network components.

Assist users with account setups, password resets, as well as requests to.

Collaborate with other IT staff and vendors to resolve complex technical problems 3

Full-time collaboration with Palace Resorts Global Reservation LLC (Call Center department), ensuring the smooth operation and maintenance of all systems and networks, processing all permits for users access, and managing the requests for systems modification and upgrade.

Document and update technical procedures, troubleshooting guides, inventory, and knowledge base articles.

Conduct system performance evaluations and implementing performance optimization measures.

Conduct regular hardware and software inventory checks and maintaining accurate records. La Habana, Cuba – Tour Guide July. 2016 – March. 2020

Designed and conducted customized and multilingual tours for private clients, tailoring experiences to match individual interests and needs.

Led cultural-historical for diverse groups of up to 25 participants in Habana and for all the western part of Cuba.

Provided entertaining and educational commentary, captivating guests with engaging storytelling and interesting facts.

Ensured tour participants' safety and comfort throughout the journey, adhering to all safety guidelines and protocols.

Adapted tour itineraries and content to accommodate varying interests and preferences of different groups.

Received consistent feedback from tour participants, resulting in notable increase in customer satisfaction ratings.

Collaborated with fellow tour guides and company staff to coordinate logistics and enhance the overall tour experience.

La Habana, Cuba – Engineer Assistant at University of Havana Sept. 2014 – Nov. 2018

Coordinate and assist maintenance services for the existing electrical systems at the UH

Design and calculate new electrical circuits to improve the efficiency of the E. Systems

Control and distribute resources to the different active projects

Supervise technician’s performance.

LANGUAGES: English and Spanish, both fluent.

REFERENCES: Available upon request

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