Customer Service & Youth Programs Assistant

Jocelyn Cervantes

325-***-**** *******************@*****.***

Work Experience

Sales Associate — Marshalls, Stoneham, MA Apr 2024 – Present

- Deliver friendly and efficient customer service by assessing needs and recommending products.

- Maintain an organized and visually appealing sales floor to maximize customer experience.

- Collaborate with team members to meet sales goals and ensure smooth store operations. Assistant – Music & Athletics / After-School Program Leader — YMCA, Swampscott / Lowell May 2025

– Present

- Support youth development through after-school programming, supervising activities and ensuring a safe, inclusive environment.

- Assist in the Music Department by organizing rehearsals, supporting instructors, and helping students develop creative skills.

- Contribute to the Athletic Department by assisting coaches, setting up equipment, and encouraging teamwork and sportsmanship among participants.

- Collaborate with staff to promote a positive, structured environment for students. Babysitter — San Saba, TX Apr 2020 – Present

- Provide reliable childcare for multiple families, caring for children ages 5–10.

- Ensure children’s safety while organizing engaging activities to promote learning and creativity.

- Communicate effectively with parents to meet individual family needs. Education

University of Massachusetts Lowell — Lowell, MA

Bachelor of Science in Criminal Justice, Minor in Spanish Expected Graduation: 2028

(Transferred from Salem State University, Salem, MA) Wakefield Memorial High School — Wakefield, MA

Diploma, Jun 2024 GPA: 3.9

Leadership & Extracurricular Activities

Tennis Team Member Feb 2020 – Present

- Mentored younger players to develop athletic and teamwork skills on and off the court. Marching Band, Trumpet Player Aug 2016 – Aug 2022

- Contributed to performances at the state level; ranked among top five in section.

- Assisted peers with practice techniques, demonstrating leadership and collaboration. Art Competition Participant Aug 2021 – May 2022

- Selected as 1 of 10 students to represent school at a regional art competition. Awards & Honors

• Award of Educational Excellence (2022) – Recognized for academic achievement.

• Honor Student (2022) – GPA above 3.5.

Skills

Customer Service Youth Development Team Collaboration Leadership Childcare Communication Organization Music & Athletics Support Bilingual: English & Spanish

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