Versatile Customer-Focused Sales and Service Pro
Resume:
Gracianne Cook
Rancho Cucamonga, Ca
**************@*****.***
SKILLS
●Work well with coworkers and follow orders from management quickly and efficiently.
●Good with customers and do my best to ensure they have a great experience at the establishment.
● Eager to learn as much as possible.
●Quick to adjust to new environments and skill sets.
● Work schedule is flexible.
●Handles stressful situations rationally.
EXPERIENCE
La Pergola Trattoria, Big Bear city - Barista
August 2022 - July 2023
Cashier for market purchases and cafe orders.
Prepare coffees and tea variations for guests.
Train new employees to get up to speed in new operations and modern techniques.
Prepare orders for to-go.
Exercised appropriate sanitation.
Host on occasion.
Wait tables on occasion.
Copper Q, Big Bear City - Barista
October 2023 - January 2024
Cashier for market purchases and cafe orders.
Prepare coffees and tea variations for guests.
Prepare orders for to-go.
Exercised appropriate sanitation.
Fenix Consulting, Orange Ca - Sales Representative
April 2024- May 2024
●Sell AT&T phones to Target customers.
●Attend morning meetings.
●Study sales tactics.
●Keep contact with customers to ensure products are satisfactory.
●Contacting corporate in case of issues.
Masimo, Irvine Ca - Barista / Cashier
May 2024- January 2025
●Cashier for food and beverage orders.
●Prepare coffees, tea, and smoothie variations for guests.
●Exercised appropriate sanitation.
●Train new employees to get up to speed in new operations and modern techniques.
●Restock and organize cafe items.
●Label food and beverages for market display.
Ashley Furniture, Santa Ana Ca - Sales Associate/ Customer Service Representative
January 2025- Current
●Worked directly with corporate to handle any customer issues
●Answer customers questions
●Create cases to assist with any delivery issues
●Handle paperwork
●Work with customer to create orders
●Schedule appointments
●Schedule delivery dates
●Process payments
COMMUNITY SERVICE
Volunteered at my church for VBS, Trunk or Treat, Baby Sitting, And any other events from age 8 till approximately age 15.
At age 12 I volunteered 3 days a week over the summer at Baldwin Lake Stables. I fed, cleaned up after, and cared for all the various animals throughout the petting zoo. I also assisted in children's activities at the establishment.
Did ASB for Junior year.
Helped with school related community functions.
EDUCATION
Big Bear high school- High School Diploma
Graduated 2023
Food Handlers Certificate
2024 - 2027
REFERENCES
●Cora (General Manager at La Pergola Trattoria) - +1 (949) 520 - 0927
●Kailianne (General Manager at Big Bear Brewing Company)- (909) 878 - 0283
●Mrs. Perkins (Teacher) - (909) 382 - 1424
●Lauren (Owner of La Pergola) - (208) 286 - 5687
●Elizabeth (Lead barista at Masimo) - (657) 347- 4034
●Pam Repp (Manager at Masimo) - (949) 973 - 7102
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