Internet Technical Support Specialist Resume Title

Jaicee LaCario, Internet Technical Support Representative

Cantonment, Florida 32533, United States, 850-***-****, *************@*****.*** PROFILE Internet Technical Support Representative with expertise in customer service and technical troubleshooting. Guided clients through complex hardware and software configurations, significantly enhancing user satisfaction. Demonstrated strong multitasking abilities while maintaining high attendance and achieving sales goals through upgrade identification. Skilled in accurately processing service changes, ensuring seamless customer experiences. Passionate about using technical skills to solve complex customer issues.

EMPLOYMENT HISTORY

Oct 2025 — Present

Internet Technical Support Representative, Mediacom Deliver exceptional customer service by guiding clients through hardware and software configurations. Utilize multiple internal tools to engage customers and identify technical issues. Schedule on-site service calls when remote troubleshooting proves insufficient. Demonstrate strong multitasking abilities in a dynamic support environment.

• Achieved sales goals by identifying upgrade opportunities.

• Maintained high attendance and adhered to scheduling requirements.

• Entered service changes and upgrades promptly and accurately. Mar 2021 — Oct 2025

Customer Service Staff, Publix

Deliver exceptional customer service to all patrons. Process cash and transactions accurately. Ensure a clean, safe, and organized work environment. Apply problem-solving skills to address customer concerns effectively. Execute Western Union transactions with precision and efficiency.

• Delivered exceptional service, enhancing customer satisfaction.

• Processed transactions accurately, reducing errors.

• Maintained a clean workspace, promoting safety.

• Resolved customer issues efficiently, improving retention. Dec 2020 — Jan 2022 Childcare Specialist, Creative School Age Childcare Cultivated a safe, engaging environment for elementary-age children. Developed and led age-appropriate lesson plans to enhance social and academic skills. Fostered effective, respectful communication with parents and children.

• Designed interactive activities to promote learning.

• Encouraged positive behavior and social interactions.

• Monitored child progress and provided feedback.

EDUCATION Bachelor of Science in Information Technology, University of West Florida Pensacola

SKILLS Customer Service

Technical Troubleshooting

Multitasking

Sales Upgrades

Time Management

Microsoft Office

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