Versatile Customer Service and Operations Professional

Antoinette Moreno

***** ******* ******

Norwalk, CA 90650

Cell 562-***-****

************@*****.***

Qualifications:

+ 1% yr. inbound and outbound sales.

* 1% yr. customer service experience.

+ Ability to prioritize and multitask.

- Excellent with customer support services and problem solving.

- Skilled at learning new concepts quickly while working well under pressure.

* Experienced in Lotus Notes, Microsoft word, Excel and Orion.

Experience:

9/21-9/23

Grocery outlet

Norwalk, Ca

“Assistant Manager

Open/close store, count safe, count registers, handle employees, take inventory, handle calls, handle customers and

complaints, handle special events, handled deliveries and ordering, handled stocking and displays. Pretty much ran the

store when the owner was unavailable.

12/13-8/14

Ah-so sushi & steak restaurant

Goodyear, AZ

*server/bartender

Greet customers, take orders, bring drinks, make drinks, take Togo orders, side work, server customers.

4/12-9/13

Days inn

Buckeye AZ 85326

Night auditor/front desk

-check guest in and out of rooms, handle phone calls, take reservations, take complaints, handle customers info, do night

audits, check hotel rooms.

12/13/10-2/3/12

Discover Financial Services 623-***-****

- Activation/Account Manager

Take inbound calls, handle customer issues with there accounts, mentor my peers, and sale products to customers.

* Customer Service/outbound

Call Card members to make sure there accounts are going good, and try to get card members to use there credit cards

more.

7/15/10-12/13/13

Mike's flooring

* Customer Service/Receptionist

Handle call, make appointments for jobs and bids, and handle some customer issues.

2//14/05-9/1/06

Carrow’s Restaurant Norwalk, CA 90650

- Waiter/Cashier

Seat Customers, Serve Customers, Handle the Register, keep our work station clean and organized.

Education:

June 1999 High School Diploma

Norwalk High School

Norwalk, CA 90650

Contact this candidate