Customer-Focused Retail Team Leader
Resume:
Ava Comeaux
Knoxville, TN *****
***.*.*******@*****.***
Professional Summary
Reliable and customer-focused professional with experience in retail leadership, online order fulfillment, and early childhood education. Skilled in team support, organization, and delivering high-quality service in fast-paced environments. Demonstrated ability to follow procedures, manage time efficiently, and communicate effectively with customers, team members, and families. Known for attention to detail, adaptability, and maintaining positive, safe, and welcoming environments. Authorized to work in the US for any employer
Work Experience
Personal Shopper
Sam's Club-Knoxville, TN
June 2025 to January 2026
The Personal Shopper is responsible for fulfilling online customer orders accurately and efficiently. This role focuses on selecting high-quality merchandise, packaging orders, and ensuring timely pickup or delivery while providing excellent customer service. Key Responsibilities:
• Pick, pack, and stage online grocery and merchandise orders
• Select fresh, high-quality items, checking dates and product condition
• Substitute items appropriately when products are unavailable
• Operate handheld devices to track orders and inventory
• Maintain cleanliness and food safety standards
• Communicate with team members and management to meet order deadlines
• Provide friendly, professional customer service during order pickup
• Follow company policies and safety procedures
Team Lead
Rack Room Shoes/Off Broadway Shoe Warehouse-Crossville, TN August 2021 to January 2025
The Team Lead supports store management by supervising daily operations, leading associates, and delivering excellent customer service. This role ensures sales goals, visual standards, and operational procedures are met while fostering a positive team environment. Key Responsibilities:
• Lead and motivate sales associates during shifts
• Provide exceptional customer service and resolve customer concerns
• Assist with opening and closing procedures
• Train and coach team members on sales techniques and company policies
• Ensure store cleanliness, organization, and visual merchandising standards
• Monitor inventory, stock shelves, and assist with merchandise flow
• Support loss prevention and safety procedures
• Help achieve sales goals and key performance metrics Assistant Preschool Teacher
Magnolia Montessori Institute-Crossville, TN
April 2022 to December 2024
The Assistant Montessori Preschool Teacher supports the Lead Teacher in creating a nurturing, engaging, and developmentally appropriate learning environment based on Montessori principles. This role assists in guiding children’s academic, social, and emotional development while maintaining a safe and well- prepared classroom.
Key Responsibilities:
• Support the Lead Teacher in implementing Montessori curriculum and daily lesson plans
• Assist children with individual and small-group activities while encouraging independence
• Prepare and maintain an orderly, clean, and inviting classroom environment
• Observe and document children’s progress and behavior
• Help guide positive behavior using respectful and age-appropriate techniques
• Supervise children during classroom activities, outdoor play, and transitions
• Assist with meal preparation, snack time, and toileting routines
• Follow health, safety, and licensing regulations
• Communicate effectively with the Lead Teacher and staff Education
High school diploma
Penn Foster-Crossville, TN
January 2020 to December 2021
High school diploma
Stone Memorial High School-Crossville, TN
August 2019 to January 2020
Upper secondary education
Skills
• Reliability & Professionalism
• Basic Math
• Communication skills
• Math
• Client interaction via phone calls
• Retail management
• On-time delivery rate (success metric)
• Customer retention
• Order fulfillment
• Retail sales
• Training & development
• Microsoft Word
• Phone etiquette
• Customer Service & Communication
• Time Management
• Attention to detail
• Greeting customers
• Management
• Supervising experience
• Problem-solving
• Team Coordination & Training
• Written communication
• Customer relationship management
• Google Docs
• Phone answering
• Customer service
• Customer support
• Sales
• Organizational Skills
Languages
• English
Contact this candidate