District Talent & Customer Experience Leader
Resume:
Eric Rideout
Portage, IN *****
*************@*****.***
Professional Summary
Diligent District Talent Manager with 15+ years of experience in recruitment and talent management within the retail and wireless industries. Proven track record in leading recruitment cycles, onboarding high-performing employees, and developing talent management strategies aligned with business goals. Skilled in coaching teams to achieve sales targets and enhancing customer satisfaction through effective relationship building and problem-solving.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
District Talent Manager
Wis International-Chicago, IL
Present
Recruitment: Leading recruitment efforts within a district, including the full recruitment cycle. Responsible for Illinois, Indiana, Texas, Minnesota, and Iowa. Ensuring the successful execution of onboarding programs. Recruiting: Leading recruitment efforts for new associates. Onboarding new associates through the hiring process. Responsible for responsible for identifying, developing, and retaining high-performing employees within an organization.
Developed and implement talent management strategies that align with the organization's business goals.
Field Representative
DSI Systems Inc-Chicago, IL
March 2020 to October 2023
Explained latest promotions, sales incentives and offerings to promote savings and drive sales. Trained store employees on wireless plans, phones, POS, and completed store visits. Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Used on-site computer systems to access figures and documentation associated with available service plans.
Resolved customer complaints regarding sales and service. Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Coached, developed and motivated team to achieve revenue goals. Responsible for wireless departments in Walmart, Sam's Club, Costco, Target, & Best Buy. Directed and coordinated products, services and sales activities. Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Maintained strong call control and quickly worked through scripts to address problems. Navigated through computer systems to review information and respond appropriately to callers. Field Manager
VIP wireless-Bensalem-PA
July 2017 to February 2020
• Developed and implemented strategic sales and marketing plans to drive revenue growth in assigned territory
• Built and maintained strong relationships with key clients, resulting in a XX% increase in sales
• Collaborated with cross-functional teams including marketing, product development, and customer service to ensure customer satisfaction
• Provided regular reports on sales activities, market trends, competitor analysis, and customer feedback
• Organized and executed promotional events such as trade shows, conferences, and product demonstrations
• Trained new team members on product knowledge, sales techniques, and company policies
• Collaborated with marketing team to develop compelling advertising materials such as brochures or digital content
• Attended industry conferences or networking events to expand professional network
• Increased brand awareness by implementing social media strategies across various platforms Area Manager
Wireless Retail, Inc-Chicago-IL
September 2012 to August 2016
• Oversaw the operations of multiple retail stores within a designated area, ensuring adherence to company policies and procedures
• Managed a team of XX store managers and XX sales associates, providing guidance, training, and performance evaluations
• Analyzed sales data and market trends to identify opportunities for growth and improvement in each store
• Developed and executed action plans to achieve sales targets, resulting in an increase of XX% in overall revenue
• Conducted regular store visits to assess compliance with operational standards, customer service quality, and inventory management practices
• Provided ongoing coaching and development opportunities for store managers to enhance their leadership skills
• Monitored inventory levels at each store location to ensure optimal stock availability while minimizing excess or obsolete items
• Developed relationships with key vendors/suppliers to negotiate favorable terms/pricing agreements for merchandise procurement
• Initiated and managed promotional campaigns to drive foot traffic and increase sales during slow periods
• Conducted regular competitor analysis to identify market trends, pricing strategies, and product assortment opportunities
• Collaborated with store managers to develop staffing schedules that aligned with peak business hours while controlling labor costs
Education
High School Diploma
Emerson Visual And Performing Arts School-Gary, IN August 1988 to June 1991
High school diploma or GED
Skills
• Sales strategy
• Talent acquisition
• Employee onboarding
• Driving
• Customer support
• Time management
• Retail industry sales team management
• Public speaking
• Communication skills
• Employee orientation
• Staff scheduling
• Talent acquisition platforms
• Hiring
• General manager experience
• Manager experience
• Customer service
• Managing staffing teams - Largest staffing team managed (More than 20 team members)
• Wireless sales
• Retail sales - Retail sales experience (16-20 years) Languages
• English
Certifications and Licenses
Driver's License
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