Salesforce Developer with 4+ Years of Experience

Venu Madhavi Dusanapudi Salesforce Developer

FL, USA +1-321-***-**** **************@*****.*** LinkedIn SUMMARY

Salesforce Platform Developer with 4+ years of experience designing scalable, secure, and automation-driven solutions across healthcare and enterprise service environments. Specializes in Lightning Web Components, Apex enterprise patterns, and event-driven integrations that improve operational throughput and data accuracy. Demonstrated success implementing HIPAA- coordinated access architecture, optimizing case lifecycle workflows, and eliminating manual processes for large user populations. Experienced in CI/CD deployment pipelines, REST-based integrations, and performance tuning for high-volume transaction systems. TECHNICAL SKILLS

Salesforce Development & Architecture: Apex • SOQL • SOSL • Lightning Web Components (LWC) • Aura • Visualforce Apex Enterprise Patterns • Async Apex (Batch, Queueable, Future) • Platform Events Salesforce Cloud Expertise: Service Cloud • Sales Cloud • Experience Cloud • Healthcare workflows Dynamic Forms • Lightning App Builder

AI & Intelligent Automation: Einstein capabilities • AI-assisted Flow automation • intelligent routing logic • decision-based workflow automation Integration & Data Architecture: REST & SOAP APIs • Named Credentials • JSON • event-driven integrations Change Data Capture • external system orchestration DevOps & Release Engineering: Salesforce CLI (SFDX) • Git • Copado • CI/CD pipelines scratch org strategy • metadata automation • version control governance Security & Compliance: HIPAA-aligned access architecture • role hierarchy • permission sets sharing rules • field-level security • audit readiness • encryption concepts Data & Performance Optimization: query tuning • indexing strategies • large-volume data handling duplicate management • bulk processing optimization Tools & Methodologies: Agile • Scrum • Jira • Confluence • VS Code • Workbench • Postman cross-functional collaboration

PROFESSIONAL EXPERIENCE

Cigna, FL, USA Aug 2024 - Present

Salesforce Developer

Accelerated case lifecycle processing 35% by developing modular LWCs supporting member onboarding, eligibility validation, and provider updates.

Eliminated 20+ manual hours weekly through record-triggered Flows and Apex automation for routing, approvals, and lifecycle transitions.

Integrated eligibility and provider systems using REST services and Named Credentials, reducing agent lookup time 40% and improving first- contact resolution.

Designed secure access architecture for 5,000+ users, enforcing HIPAA- harmonized visibility controls and field-level protection for sensitive health information.

Implemented async Apex and bulk-safe processing patterns to maintain performance and reliability during high-volume transaction loads.

Increased platform reliability by raising Apex test coverage to 90%+ and aligning test datasets with production-scale scenarios.

Streamlining releases via Copado CI/CD pipelines and systematized validations to reduce deployment risk and migration errors.

Partnered with clinical operations, QA, and platform teams to deliver sprint releases matched with compliance and operational performance goals.

DXC Technology, India May 2021 - Dec 2022

Associate Salesforce Developer

Improved support turnaround 25% by delivering Lightning UI enhancements enabling faster case triage and updates.

Mechanized service workflows using Flows and Apex jobs, reducing repetitive processing 15% and improving SLA adherence.

Optimized SOQL queries and indexing strategies, improving high-volume data retrieval performance 30%.

Implemented CI/CD deployments using Salesforce CLI and Git version control, increasing release success rates 22%.

Built dashboards tracking queue congestion, response time, and escalation drivers to support operational decisions.

Collaborated with global engineering and support teams to validate workflows, test releases, and drive user adoption. Kranion Technologies, India Mar 2020 - Apr 2021

Salesforce Intern / Junior Developer

Supported 200+ CRM users by building custom objects, Lightning layouts, and workflow automation for service and sales operations.

Reduced data entry errors through validation rules enforcing stage-based and compliance-driven inputs.

Executed data migrations and deduplication processes ensuring record integrity and lineage accuracy.

Contributed trigger test scaffolding and sample-data factories improving code reliability and test coverage.

Authored configuration documentation and user guidance to accelerate user adoption and reduce support overhead. EDUCATION

Master of Science in Computer Science Dec 2024

University of Central Florida, FL, USA

Bachelor of Engineering in Computer Science May 2021 Sri Chandrasekhar Endra Saraswathi Viswa Mahavidyalaya, Kancheepuram, India CERTIFICATIONS

Salesforce Platform Developer I

Salesforce Certified Administrator

Salesforce AI Associate

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