Dependable Janitorial and Customer Service Professional
Resume:
Dear Hiring Manager,
I am writing to express my interest in an opportunity with your organization. With nearly a decade of experience in janitorial and facility services at the MDOC, along with previous customer service experience at Kirts Cleaners, Wendy's, and Bob Evans restaurant, I have developed a strong work ethic, attention to detail, and dedication to maintaining safe and welcoming environments.
During my time in janitorial services, I was responsible for maintaining cleanliness and sanitation in a secure facility while strictly following safety guidelines and procedures. This experience strengthened my reliability, time management skills, and ability to work both independently and as part of a team. I consistently demonstrated strong attendance, accountability, and pride in my work.
In my earlier customer-facing roles, I gained valuable experience providing quality service, handling cash transactions accurately, resolving concerns professionally, and contributing to positive customer experiences. These positions helped me build strong communication skills and adaptability in fast-paced environments.
I am now seeking to transition into a new career path where I can continue to grow professionally, take on new responsibilities, and contribute meaningfully to a team-oriented workplace. I am dependable, quick to learn, and committed to delivering high-quality results in every role I take on.
Thank you for your time and consideration. I would welcome the opportunity to further discuss how my skills and dedication can benefit your organization. I look forward to hearing from you.
Sincerely,
Ashley Banks
*****************@*****.***
Resume
ASHLEY BANKS
Kalamazoo, Michigan
Phone: 574-***-****
Email: *****************@*****.***
PROFESSAL SUMMARY
Dependable and hardworking professional with nearly a decade of experience in janitorial services and earlier experience in customer service and food service roles. Known for strong attention to detail, reliability, and the ability to work independently or as part of a team. Committed to maintaining clean, safe, and welcoming environments.
WORK EXPERIENCE
Janitorial Services
Michigan Department of Corrections – Ypsilanti, Michigan
July 2016 – July 2025
Maintained cleanliness and sanitation of assigned areas in a secure facility
Performed routine cleaning duties including sweeping, mopping, dusting, and disinfecting
Operated cleaning equipment and used chemicals safely and properly
Followed safety procedures and facility regulations at all times
Demonstrated reliability and consistency in attendance and performance
Customer Service Representative
Kirts Cleaners – Elkhart, Indiana
April 2006 – October 2006
Assisted customers with garment drop-off and pick-up
Processed payments and handled cash transactions accurately
Addressed customer questions and resolved concerns professionally
Maintained a clean and organized front counter area
Cashier
Wendy’s – Goshen, Indiana
October 2005 – April 2006
Processed customer orders and handled cash register transactions
Provided friendly and efficient customer service
Maintained cleanliness of front counter and dining area
Worked collaboratively with team members during busy shifts
Restaurant Team Member
Bob Evans Restaurant – Goshen, Indiana
October 2004 – April 2005
Assisted with customer service and restaurant operations
Maintained cleanliness of dining and work areas
Supported team members to ensure smooth daily operations
Provided positive guest experiences through friendly service
SKILLS
Cleaning and sanitation procedures
Attention to detail
Customer service
Cash handling
Teamwork
Time management
Reliability and punctuality
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