Customer Service Specialist with CRM Expertise

LH

LISA HARRISON

*********@*****.*** 402-***-**** THORNTON, CO 80233

Customer Service Representative with proven success at Timberline in high-volume call environments. Expertise in conflict resolution and CRM software led to consistent top agent status through innovative customer retention strategies. Strong communication skills and exceptional multitasking abilities drive enhanced client satisfaction. Call handling (inbound and outbound)

Customer relationship management

Complaint handling

Refunds processing

Issue resolution techniques

Conflict resolution

Order processing and refunds

CRM software (Zendesk and Salesforce)

Multitasking and time management

Verbal and written communication

Remote work tools (Slack and MS Teams)

Strong communication skills

Typing speed 40 WPM

Data entry

Attention to detail

Timberline/Express/WAS/MAI Voice/Ready

Credit Corp

Customer Service Representative

01/2011 - 01/2025

Customer Service Representative in high volume call center. Inbound and outbound calls.

Retention calls for top client Cox Cable Service, Problem Solving, Top agent for win back customers, suggested new tactic to persuade cancel customer.

FCP-Failed card purchases, retrieving cards from kiosks in airports, events stadiums, amusement parks, and any venues hosting events. C2C-Card to Card transactions with one or multiple parties. MLF-Misloaded funds when not showing on customer cards, looking up options in kiosks to finding correct funding and loading cards. Metro Tech Community College Omaha, NE

Certificate of Completion in Bookkeeping and Accounting 05/1986

Omaha Marching Phoenix - Assistant Director, Marching Band 2011 till 2017, Drill Team Assistant Director, Marching Band - Working with at risk youth, planning activities for parades, contests, and teaching life skills. High –speed internet (200Mbps)

Dual Monitor, noise-canceling headset

Summary

Skills

Experience

Education

Volunteer Experience

Technical Setup

Private, dedicated home office space

Team member that won Girl's State Basketball Champions for Bryan High School Bellevue Nebraska in 1982. References available upon request.

Accomplishments

References

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